Store Manager - Perry Ellis

Perry Ellis International•Nashville, TN

About The Position

The Store Manager oversees the store’s daily operations to ensure it runs smoothly and effectively. The role directs activities required to achieve or exceed goals for sales, profit, customer service, team development and retention, payroll and operating expenses, loss prevention, and merchandise presentation. The Store Manager leads the store team, protects company assets, and ensures company policies, procedures, service standards, and visual guidelines are followed.

Requirements

3–5 years of retail management experience.
Ability to recruit and maintain a talent pool, select and develop store management teams, build bench strength, and coach and counsel employees.
Ability to provide empathetic customer service and keep customers a priority.
Ability to organize, delegate, prioritize, meet deadlines, hold the team accountable, and follow up on activities.
Proven ability to challenge and motivate management and store teams while supporting company core values.
Knowledge of visual presentation standards and ability to implement and interpret planograms.
Strong verbal, written, interpersonal communication, and customer service skills.
Ability to analyze business trends and manage payroll, shortage, and controllable expenses to maximize performance and profitability.
Ability to perform effective selling techniques.
Energetic and positive attitude; outgoing, friendly, personable, and customer-service oriented.
Ability to stand for long periods on the sales floor and move and/or lift up to 25 pounds.

Nice To Haves

Bachelor of Science degree.

Responsibilities

Model excellent customer service, respond to customer needs and complaints, promote merchandise, demonstrate product knowledge, and help customers with requests.
Share the store vision and execute strategies aligned with corporate and district initiatives.
Achieve financial objectives, including sales goals, comparable-store increases, sales per square foot, expense control, units per transaction, payroll percentage, and shrinkage.
Educate the team about reports, business trends, and inventory opportunities; analyze business reports and develop strategies to improve financial performance.
Plan and prioritize workflow, manage time, maintain appropriate staffing levels, and comply with company policies, procedures, training, and operating standards.
Maintain the store’s physical appearance and cleanliness; identify problems, analyze causes, and develop solutions.
Protect company assets, communicate loss-prevention incidents to the appropriate managers, and review and audit store processes, transactions, and paperwork for compliance.
Supervise, lead, and motivate staff members.
Execute pricing strategies, maintain gross margin, and ensure the store is merchandised according to visual guidelines and company standards.
Communicate inventory opportunities to the District Manager or Market Manager, and plan and execute store planograms and merchandise replenishment.
Ensure the team understands the company’s brand position and follow company visual merchandising standards and directives.
Recruit, select, hire, develop, and retain diverse talent; maintain a talent pool and fill open positions with qualified candidates.
Assess, educate, mentor, coach, and provide timely feedback to team members; hold the team accountable for results and manage conflict.
Involve and empower the team in decision-making, remain receptive to feedback, foster dialogue around solutions, and lead through change and adversity.
Maintain confidentiality, meet commitments, and ensure associates comply with federal, state, and local labor laws.
Organize, delegate, prioritize, meet deadlines, follow up on activities, and use effective selling techniques.