Urban Outfitters Store Manager

Urban Outfitters•Washington, DC

2d•$75,000 - $95,000•Onsite

About The Position

The Store Manager leads and drives sales through an omnichannel retail approach, creating an engaging and inspiring environment for Urban Outfitters customers. The role fosters ongoing team development and a culture of excellence, creativity, collaboration, innovation, and trust. The Store Manager represents the brand and works with the Visual Merchandising Manager, Leadership Team, and other partners to deliver strong customer experiences, execute visual priorities, and maintain effective store operations. They build and develop a diverse team, support employee engagement and accountability, and use business and customer insights to guide decisions that improve store performance.

Requirements

Passion for the UO brand.
5+ years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and its impact on the business.
Experience in coaching, counseling, and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the UO brand and partner with the Visual Merchandising Manager and Leadership Team to create an engaging visual experience.
Lead and support the team in elevating the store experience through omnichannel capabilities, merchandising, and displays.
Create a welcoming and inclusive environment and use customer feedback and team insights to improve customer interactions.
Build succession plans, recruit and interview talent, and support retention and internal growth.
Provide timely, specific feedback; facilitate onboarding and equitable development paths; and promote employee engagement and accountability.
Inspire teams through empowerment, creativity, empathy, and communication tailored to individuals’ strengths.
Oversee daily operating procedures and collaborate with partners on staff scheduling and payroll accuracy and compliance.
Assess business and product sell-through, identify store opportunities, and guide the team in making strategic and creative business decisions.
Lead execution of visual priorities and interpret Home Office direction for store structure, displays, merchandising, and outfitting.
Maintain safety standards, inventory accuracy, product-loss reduction, and compliance with company policies and procedures.
Promote inclusion by amplifying voices and seeking and advocating different perspectives.
Use emotional intelligence and team insights to improve team interactions and the store environment.
Foster communication and teamwork to balance customer engagement, operational tasks, and visual priorities; ensure company information reaches the team.
Protect development time with direct reports, set goals, and provide feedback to support personal growth.
Share store and departmental customer-experience insights with the District Manager and Home Office partners, and participate in company and district forums.