Urban Outfitters Store Manager

Urban Outfitters•Emeryville, CA

10d•Onsite

About The Position

The Store Manager leads and drives sales through an omnichannel retail experience, creating an engaging and inspiring environment for customers while developing the team and fostering a culture of excellence, creativity, collaboration, innovation, and trust. The role represents the Urban Outfitters brand, supports inclusive and personalized customer experiences, and partners with store leaders on visual presentation and merchandising. The Store Manager recruits, develops, and retains a diverse team; provides feedback and coaching; supports onboarding and employee engagement; and fosters communication, accountability, and growth. The role oversees store operations, scheduling and payroll compliance, business and product performance, visual execution, safety, inventory accuracy, loss prevention, and adherence to company policies. The manager shares store and customer insights with the District Manager and Home Office partners and participates in company and district forums.

Requirements

Passion for the Urban Outfitters brand.
At least 5 years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and its impact on the business.
Experience in coaching, counseling, and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the brand and partner with the Visual Merchandising Manager and Leadership Team to create an engaging visual experience for Urban Outfitters customers.
Lead and support the team in elevating the store experience through omnichannel capabilities, merchandising, and displays.
Create a welcoming and inclusive environment and deliver genuine, efficient, engaging, and personalized customer experiences; use customer feedback and team insights to improve interactions.
Build succession plans and recruit, interview, engage, and retain a diverse team.
Provide timely, specific employee feedback; support onboarding, equitable development paths, accountability, and employee engagement.
Inspire the team through empowerment, creativity, empathy, and tailored communication that leverages individuals’ strengths.
Oversee daily operating procedures and collaborate with partners to assess scheduling accuracy and payroll management compliance.
Assess business and product sell-through to identify store successes and opportunities, and guide the team in making strategic, creative, business-impacting decisions.
Lead timely execution of visual priorities and interpret Home Office visual direction for store structure, displays, merchandising, and outfitting.
Uphold safety standards, inventory accuracy, product-loss reduction, and company policies and procedures.
Promote inclusion by amplifying voices and advocating for different perspectives.
Use emotional intelligence and team insights to improve interactions and build a consistent store environment.
Foster communication and teamwork to balance customer engagement, operational tasks, and visual priorities; ensure important company information reaches all team members.
Protect time with direct reports, set goals, and provide feedback to support personal growth.
Communicate store and departmental insights about the customer experience to the District Manager and Home Office partners, and contribute store-specific scenarios and ideas in company and district forums.