Urban Outfitters Store Manager

Urban Outfitters•San Antonio, TX

8d•Onsite

About The Position

The Store Manager leads and drives sales through an omnichannel retail experience, creating an engaging and inspiring environment for Urban Outfitters customers. The role develops the team and fosters a culture of excellence, creativity, collaboration, innovation, and trust. The Store Manager represents the brand, partners with the Visual Merchandising Manager and Leadership Team to create compelling visual experiences, and leads the team in delivering welcoming, genuine, efficient, and personalized customer service. The position also oversees team development and retention, store operations, business performance, visual execution, safety, inventory accuracy, and company policy compliance. The Store Manager promotes inclusive communication and teamwork, provides feedback and development opportunities, and shares store and departmental insights with the District Manager and Home Office partners. The position is located at 7400 San Pedro Ave, San Antonio, Texas, 78216. The listed pay range is USD $60,000–$68,000 per year.

Requirements

Passion for the Urban Outfitters brand.
5+ years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and its impact on the business.
Experience in coaching, counseling, and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent the Urban Outfitters brand and partner with the Visual Merchandising Manager and Leadership Team to create an engaging visual experience.
Lead the team in elevating the store experience through omnichannel capabilities, merchandising, and display.
Deliver genuine, efficient, personalized customer experiences and use customer feedback and team insights to improve interactions.
Build succession plans, recruit and interview talent, and support retention and internal growth.
Provide timely, specific employee feedback; facilitate onboarding, equitable development paths, and employee engagement.
Inspire and empower teams through creativity, empathy, tailored communication, and recognition of individual strengths.
Oversee daily operating procedures and collaborate with partners on staff scheduling and payroll accuracy and compliance.
Assess business performance and product sell-through, identify opportunities, and guide the team in making strategic decisions.
Lead timely execution of visual priorities and apply Home Office direction to store structure, displays, merchandising, and outfitting.
Maintain safety standards, inventory accuracy, product-loss reduction, and compliance with company policies and procedures.
Promote an inclusive environment that represents and amplifies diverse perspectives.
Foster strong communication and teamwork across customer engagement, operational tasks, and visual priorities; ensure company information reaches all team members.
Protect development time with direct reports, set goals, and provide feedback to support personal growth.
Share customer and departmental insights with the District Manager and Home Office partners, and contribute ideas and store-specific scenarios in company and district forums.