Urban Outfitters Assistant Manager

Urban Outfitters•Emeryville, CA

5d•Onsite

About The Position

The Assistant Manager supports the service experience, visual processes, and business operations to create an engaging and inspiring store environment. The role thinks and acts like an owner, works collaboratively with key partners, and fosters continual growth and development. The position is located at 5656 Bay St, Emeryville, California.

Requirements

Passion for the Urban Outfitters brand.
At least 2 years of store leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Drive a service culture through engaging, efficient, and personalized customer experiences, using customer feedback and team insights to improve interactions.
Represent the brand in alignment with company values and partner with the Visual Merchandising Manager to create an engaging visual experience for Urban Outfitters customers.
Deliver a seamless omnichannel shopping experience by understanding and using customer-service tools, including MPOS, POS, in-store pickup, and curbside pickup.
Act as a floor service leader, driving engagement in each zone through communication and guiding the team to prioritize the customer experience and store objectives.
Facilitate onboarding and ongoing team development, provide timely and specific employee feedback, and foster accountability.
Support the Store Manager with recruiting, hiring, and retaining a diverse and engaged team, while pursuing personal development and professional growth.
Participate in daily opening and closing office procedures and other operational tasks.
Collaborate with key partners to execute shipment processing, restocking, and product placement in accordance with visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Adhere to safety standards, maintain inventory accuracy, reduce product loss, and follow company policies and procedures.
Help create an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
Share company information, product knowledge, current trends, department priorities, and brand messaging with the team.
Communicate customer-experience insights and feedback to the Visual Merchandising Manager and Store Manager.
Protect time for discussions about direct reports’ personal growth, proactively set goals, deliver feedback, and support team members’ success.