Urban Outfitters Assistant Manager

Urban Outfitters•Emeryville, CA

About The Position

The Assistant Manager supports the service experience, visual processes, and business operations to create an engaging and inspiring store environment and achieve store objectives. The role acts with an ownership mindset, works collaboratively with key partners, and fosters continual growth and development. The Assistant Manager drives personalized customer service, represents the Urban Outfitters brand, and partners on visual presentation. They lead floor engagement, support hiring and team development, assist with store operations and product flow, and help maintain safety, inventory accuracy, and company policies. The role also shares company and product information, communicates customer insights, and supports the growth of team members.

Requirements

Passion for the Urban Outfitters brand.
At least 2 years of store leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Nice To Haves

Eagerness to learn and grow within the organization.

Responsibilities

Drive engaging, efficient, and personalized customer service; use customer feedback and team insights to improve interactions.
Represent the brand and partner with the Visual Merchandising Manager to create an engaging visual experience for Urban Outfitters customers.
Deliver an omnichannel shopping experience using available service tools, including MPOS, POS, and in-store and curbside pickup.
Lead floor service by driving engagement across zones, communicating priorities, and guiding the team toward customer experience and store objectives.
Support onboarding, employee development, and timely, specific feedback to promote accountability.
Support the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while pursuing personal development.
Participate in daily opening and closing office procedures and other operational tasks.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Help create an inclusive environment by amplifying voices and advocating for different perspectives.
Ensure important company information reaches all team members and share product knowledge, trends, department priorities, and brand messaging.
Provide customer experience insights and feedback to the Visual Merchandising Manager and Store Manager.
Make time for development conversations with direct reports, set goals, deliver feedback, and support team members’ success.