Urban Outfitters Assistant Manager

Urban Outfitters•San Antonio, TX

8d•Onsite

About The Position

The Assistant Manager supports the service experience, visual processes, and business operations to create an engaging and inspiring store environment. The role requires thinking and acting like an owner, collaborating with key partners, and fostering continual growth and development. The Assistant Manager drives personalized customer service, represents the Urban Outfitters brand, supports visual merchandising, and helps deliver a seamless omnichannel shopping experience. The role also supports team leadership and development, store operations, product processing, safety, inventory accuracy, and communication across the team.

Requirements

At least 2 years of store leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Passion for the Urban Outfitters brand.
Eagerness to learn and grow within the organization.

Responsibilities

Drive engaging, efficient, and personalized customer service; use customer feedback and team insights to improve interactions.
Represent company values and partner with the Visual Merchandising Manager to create an engaging visual experience for Urban Outfitters customers.
Use available tools, including MPOS, POS, and in-store and curbside pickup, to deliver a seamless omnichannel shopping experience.
Lead floor service by engaging teams across zones, communicating priorities, and guiding the team toward customer experience and store objectives.
Support onboarding and continual team development; provide timely, specific employee feedback and promote accountability.
Support the Store Manager with recruiting, hiring, and retaining a diverse and engaged team, while pursuing personal development.
Participate in daily opening and closing office procedures and other operational tasks.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and comply with company policies and procedures.
Help create an inclusive environment by amplifying voices and seeking and advocating for different perspectives.
Ensure important company information reaches all levels of the team and share product knowledge, trends, department priorities, and brand messaging.
Provide customer experience insights and feedback to the Visual Merchandising Manager and Store Manager.
Discuss personal growth with direct reports, set goals, deliver feedback, and support team members' success.