Urban Outfitters Assistant Manager

Urban Outfitters•San Antonio, TX

9d•$21 - $22•Onsite

About The Position

Urban Outfitters is opening a new location in San Antonio, Texas, and is seeking an Assistant Manager. The Assistant Manager supports the service experience, visual processes, and business operations to create an engaging and inspiring store environment. The role works collaboratively with key partners, acts with an ownership mindset, and fosters continual growth and development. The Assistant Manager drives customer service and brand experiences, supports visual merchandising and omnichannel shopping, and leads the team on the sales floor. The position also supports hiring, onboarding, employee development, store operations, shipment processing, inventory accuracy, and compliance with safety standards and company policies. The Assistant Manager shares company and product information with the team and communicates customer insights to store leadership and the Visual Merchandising Manager.

Requirements

Passion for the Urban Outfitters brand.
At least 2 years of store leadership experience.
Strong merchant skills and a history of delivering financial results.
Proven record of developing talent.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Drive an engaging, efficient, and personalized service culture; use customer feedback and team insights to improve customer interactions.
Represent the brand and partner with the Visual Merchandising Manager to create an engaging visual experience for Urban Outfitters customers.
Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Lead floor service by driving engagement across zones, communicating effectively, and guiding the team toward customer experience and store objectives.
Support onboarding and ongoing team development, and provide timely, specific employee feedback to foster accountability.
Support the Store Manager with recruiting, hiring, and retaining a diverse and engaged team; pursue personal development and professional growth.
Participate in daily opening and closing office procedures and other operational tasks.
Collaborate with partners to process shipments, restock and place products, maintain visual and display standards, and process omnichannel orders accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Help create an inclusive environment by amplifying voices and seeking and advocating different perspectives.
Ensure company information reaches the team and share product knowledge, trends, department priorities, and brand messaging throughout the day.
Share customer experience insights and feedback with the Visual Merchandising Manager and Store Manager.
Protect time for growth discussions with direct reports, set goals, deliver feedback, and invest in team members’ success.