Urban Outfitters Store Manager

Urban Outfitters•San Antonio, TX

9d•$60,000 - $68,000•Onsite

About The Position

Urban Outfitters is opening a new location in San Antonio, Texas, and is hiring a Store Manager to lead sales through an omnichannel retail approach. The Store Manager creates an engaging and inspiring environment for customers while developing the team and fostering a culture of excellence, creativity, collaboration, innovation, and trust. The role represents the Urban Outfitters brand, leads customer experience and visual presentation, develops and retains talent, and oversees store operations. The Store Manager works with store leadership, visual merchandising, District Manager, and Home Office partners to deliver business results and maintain company standards.

Requirements

Passion for the Urban Outfitters brand.
At least 5 years of store leadership experience.
Proven record of hiring and developing talent.
Strong understanding of the merchant process and its impact on the business.
Experience in coaching, counseling, and conflict resolution.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.

Responsibilities

Represent Urban Outfitters’ brand and values, partnering with the Visual Merchandising Manager and Leadership Team to create an engaging visual experience.
Lead and support the team in using omnichannel capabilities, merchandising, and displays to elevate the store experience.
Create a welcoming and inclusive environment and deliver genuine, engaging, efficient, and personalized customer experiences; use customer feedback and team insights to improve interactions.
Build succession plans, recruit and interview talent, and support a diverse team and internal growth.
Provide timely, specific employee feedback; facilitate onboarding, equitable development paths, and employee engagement.
Inspire teams through empowerment, creativity, empathy, and shared purpose; tailor communication and leverage individual strengths.
Oversee daily operating procedures with key partners and contribute to assessing staff scheduling accuracy, compliance, and payroll management.
Assess business performance and product sell-through, identify opportunities, and guide the team in making strategic, creative, business-impacting decisions.
Lead execution of visual priorities and interpret Home Office direction for store structure, displays, merchandising, and outfitting.
Maintain safety standards, inventory accuracy, and product-loss reduction, and uphold company policies and procedures.
Promote inclusion by amplifying voices and advocating for different perspectives.
Use emotional intelligence and team insights to improve team interactions and the store environment.
Foster communication and teamwork to balance customer engagement, operational tasks, and visual priorities; ensure important company information reaches all levels of the team.
Protect development time with direct reports, set goals, and deliver feedback to support personal growth.
Share store and departmental insights about customer experience with the District Manager and Home Office partners, and contribute store-specific scenarios and ideas in company and district forums.