Urban Outfitters Store Manager
About The Position
The Store Manager leads and drives sales by taking an omnichannel approach to the retail experience. The role is responsible for creating an engaging and inspiring environment for customers while developing the team and fostering a culture of excellence, creativity, collaboration, innovation, and trust. The Store Manager represents the Urban Outfitters brand, leads customer experience and visual execution, develops and retains a diverse team, and oversees store operations. The role also communicates store and departmental insights to the District Manager and Home Office partners and participates in company and district forums.
Requirements
- Passion for the Urban Outfitters brand.
- At least 5 years of store leadership experience.
- Proven record of hiring and developing talent.
- Strong understanding of the merchant process and its impact on the business.
- Experience in coaching, counseling, and conflict resolution.
- Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Responsibilities
- Represent the brand and partner with the Visual Merchandising Manager and Leadership Team to create an engaging visual experience for Urban Outfitters customers.
- Lead and support the team in improving the store experience through omnichannel capabilities, merchandising, and displays.
- Create a welcoming and inclusive environment and deliver exceptional, genuine, efficient, and personalized customer experiences; use customer feedback and team insights to improve interactions.
- Develop succession plans, recruit and interview talent, and build an external network of candidates.
- Provide timely, specific employee feedback; support onboarding, equitable development opportunities, and employee engagement.
- Inspire and empower teams through creativity, empathy, shared purpose, individualized communication, and recognition of team members’ strengths.
- Oversee and collaborate with partners on daily operating procedures, including staff scheduling accuracy, compliance, and payroll management.
- Assess business performance and product sell-through, identify opportunities, and guide the team in making strategic and business-impacting decisions.
- Lead and collaborate on timely execution of visual priorities, interpreting Home Office direction for store structure, displays, merchandising, and outfitting.
- Maintain safety standards, inventory accuracy, and product-loss reduction, and follow company policies and procedures to support store profitability.
- Promote inclusion by amplifying voices and actively seeking and advocating for different perspectives.
- Use emotional intelligence and team insights to improve interactions and maintain a consistent store environment.
- Foster communication and teamwork to balance customer engagement, operational tasks, and visual priorities; ensure important company information reaches all levels of the team.
- Protect time with direct reports, set goals, and provide feedback to support personal growth.
- Share store and departmental insights about the customer experience with the District Manager and Home Office partners, and participate in company and district forums.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off (PTO)
- Employee discounts
- Retirement savings
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
