Store Manager

Express • Arvin, CA

14d • $32 - $51

About The Position

The Store Manager leads all aspects of the customer experience and store operations while identifying, developing, and leading talent across the store team. The role is responsible for consistently high-quality customer experiences through a hospitality mindset and the Express brand purpose: “We Create Confidence. We Inspire Self-Expression.” Success is evaluated based on talent and customer experience quality, productivity, and performance against key metrics.

The Store Manager attracts, develops, and retains talent; builds morale and teamwork; coaches and manages associate performance and development; and plans for succession. The role leads customer engagement, product and policy education, visual presentation, loyalty and credit card acquisition, and resolution of customer complaints. It also manages daily operations, communicates goals and action plans, directs workload and merchandise flow, maintains policy and safety compliance, schedules associates, and manages controllable expenses and loss prevention.

Requirements

• Three to five years of previous store management experience, including responsibility for annual sales volume of $3 million or more.
• Proven ability to increase sales and store profitability.
• Proven ability to network, recruit, interview, train, develop, and promote associates.
• Ability to travel periodically as needed for meetings.
• Ability to move medium to large items weighing up to 50 pounds.
• Applicants must be currently authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience.
• Ability to communicate effectively with customers, peers, and supervisors.
• Demonstrated sales accountability.
• Collaborative and respectful approach as a team member.
• Ability to multitask and handle multiple customers and/or processes at once.

Responsibilities

• Attract, recruit, hire, develop, and retain store associates.
• Promote high morale, teamwork, and a one-team mentality among store associates.
• Coach, teach, recognize, and manage associate performance and development to encourage professional growth and build a talent pipeline.
• Build succession plans for all roles and identify and nurture high-performing associates.
• Develop associates to achieve sales potential and deliver a strong customer experience.
• Lead, model, teach, and coach customer engagement consistent with the Customer Experience Philosophy; create a culture of proactive engagement.
• Maintain expert knowledge of products, company policies, promotions, and loyalty programs, and educate the team on customer and associate experience matters.
• Lead product launches, window changes, visual presentation standards, and signage placement.
• Resolve customer complaints by identifying their source and taking initiative to reach a positive outcome.
• Drive loyalty and credit card acquisition through an engaged store team.
• Create a positive in-store experience through visual standards.
• Manage all aspects of daily store operations and ensure associates understand goals and action plans.
• Create and direct action plans, workload, and execution of store plans and strategies to optimize results.
• Ensure compliance with company policies and the safety of customers and store associates.
• Direct merchandise flow, including shipment, replenishment, and omnichannel operations.
• Lead consistent execution of merchandising strategies, operations, loyalty programs, and other company initiatives.
• Create effective schedules that place the right associate in the right place at the right time.
• Manage controllable expenses and maintain loss-prevention and safety standards.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may choose voluntary benefits through YouDecide.
• Part-time associates may participate in the Learn & Earn incentive program.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed