Store Manager

The Salvation Army USA Central Territory•Waukesha, WI

5h•$19 - $22•Onsite

About The Position

The Store Manager leads a Salvation Army thrift store and supports the organization’s mission by overseeing store operations, staff management, sales performance, store maintenance, customer service, banking, and record keeping. The position is responsible for ensuring store functions support programs serving people in the community. The Store Manager recruits, trains, schedules, and supervises staff; manages payroll and employee relations; develops strategies to meet production and sales goals; oversees donation processing, sorting, pricing, and product presentation; and maintains the store’s safety, appearance, and compliance with OSHA and Salvation Army policies. The role also oversees cash handling, deposits, budgets, inventory tracking, customer experience, reporting, and communication with the Regional Manager and Department Heads. The position is full-time, scheduled for 40 hours per week, with flexible scheduling Monday through Saturday, including days, evenings, and weekends. The role may require travel to various locations for work or training, including monthly management training. Paid training on register and store procedures, along with ongoing coaching and support, is provided.

Requirements

Two years of experience in staff management and development, or a combination of education and experience.
Proven retail management experience.
Strong leadership and team-building skills.
Excellent customer service orientation.
Proficiency in cash handling and basic financial management.
Ability to work a flexible schedule, including early and late shifts, weekends, and holidays.
Ability to speak, write, and understand English sufficiently to communicate effectively with customers, management, and coworkers.
Basic computer skills, including use of a point-of-sale system, payroll program, Microsoft Office Suite, and other adopted programs or systems.
Good speaking, hearing, and vision ability, and excellent manual dexterity.
Valid driver's license.
Must pass a motor vehicle record search.
Ability to regularly lift and/or move up to 50 pounds and occasionally up to 100 pounds.

Responsibilities

Recruit, interview, recommend for hire, train, and supervise store staff, in conjunction with the Regional Manager where specified.
Manage staff scheduling and payroll processing.
Implement company policies and practices in employee relations.
Develop and implement strategies to meet production and sales goals.
Oversee donation processing, product sorting, pricing, and presentation.
Manage store maintenance, safety, and appearance, and ensure compliance with OSHA and Salvation Army safety policies.
Create an enjoyable shopping environment, develop customer retention plans, and model positive customer interactions.
Oversee cash handling procedures and daily deposits.
Work within budget parameters and manage inventory tracking for designated product lines.
Maintain open communication with the Regional Manager and Department Heads.
Provide daily reports on store production and sales.
Address customer complaints and provide education about the program.
Provide direct reports with a personnel review in collaboration with the Regional Manager.
Review and approve store personnel time and attendance using the current payroll system.
Regularly check time logs in accordance with current regulations and trainings.

Benefits

Medical, prescription drug, dental, vision, and hearing coverage.
Employer-paid basic life and AD&D insurance.
Employer-paid basic long-term disability coverage.
Optional voluntary life, short-term disability, and enhanced long-term disability coverage.
Paid vacation, sick time, and holidays.
Flexible spending accounts.
403(b) retirement savings plan.
Employer-funded pension plan for eligible employees.
Employee discount.
Employee Assistance Program.
Paid training on register and store procedures.
Ongoing coaching and support from store leadership.