Store Manager

Little Green Apple Hallmark•Farmington Hills, MI

11d

About The Position

The Store Manager leads store sales, service, and relationship-building, providing exemplary customer service and training staff to do the same. The role is responsible for improving store productivity and profitability, offering product recommendations, proactively resolving customer issues, and modeling effective retail execution. The Store Manager shares product knowledge, follows store communications, manages assignments from the District Manager, and ensures the store operates during all posted hours. The Store Manager oversees inventory management, product sets, stocking, housekeeping, and stockroom duties. The role works closely with the Director of Retail and executes the organization’s Business Insight Cycle. It is a regular, full-time, salaried, exempt position requiring a minimum of 40 hours per week.

Requirements

At least one year of prior retail management experience, including sales and/or customer service.
Must be at least 18 years old.
Must be able to work a flexible schedule, including events, business meetings, holidays, evenings, and weekends.
Must provide proof of eligibility to work legally in the United States.
Strong leadership skills.
Strong customer-focused engagement and consultative selling skills.
Ability to communicate effectively with customers and employees.
Strong sense of urgency, flexibility, and willingness to adapt to change.
Ability to give and receive feedback and take action when appropriate.
Proficiency and comfort using computers and other technology, including point-of-sale systems, handheld devices, and Windows operating systems.
Desire and ability to learn the business.
Ability to access store cash and product assets and maintain accurate records and/or deposits.
Ability to train new store employees and work closely with store management to understand policies, operational changes, and training initiatives.
Ability to perform the essential functions, including the physical demands described in the posting, with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent.
Two or more years of experience in specialty retail management.

Responsibilities

Manage, train, coach, and motivate a team to perform effectively and connect with customers.
Build relationships and collaborate with customers, store and corporate teams, and vendor partners.
Communicate authentically and effectively with others.
Merchandise products visually in a way that reflects the brand and local community.
Meet and exceed sales goals and retail metrics related to customer service, IAT, the Crown Rewards program, payroll, and shrink.
Manage daily store operations and assigned projects or opportunities.
Execute in-store events and services with the local community as a focus.
Ensure the store operates during all posted hours and complete tasks assigned by the District Manager.
Manage inventory procedures, product sets, stocking, housekeeping, and stockroom duties.
Work with the Director of Retail and understand and execute the organization’s Business Insight Cycle.
Uphold company policies and practices.
Complete other duties or special projects as assigned.
Close the store at least once per week and work at least four weekend shifts per month.