Store Manager

Rowan•Des Moines, IA

12d•$65,000 - $75,000

About The Position

The Store Manager oversees the daily operations of Rowan’s ear piercing studio at Jordan Creek Town Center. This customer-focused leader works alongside the team on the selling floor, creates a welcoming and safe customer experience, drives studio sales and profitability, and manages staff, inventory, merchandising, training, reporting, and compliance with clinical safety standards. The role includes recruiting, scheduling, coaching and developing studio staff, monitoring studio performance and budgets, and coordinating with corporate teams on company initiatives.

Requirements

3–5 years of retail management experience; experience in a similar service-oriented environment is preferred.
Strong leadership skills and the ability to inspire, motivate, and develop a team.
Customer-focused approach and ability to lead by example on the selling floor.
Demonstrated track record of driving sales and optimizing store profitability.
Excellent customer service skills and passion for creating memorable customer experiences.
Ability to work a flexible schedule, including weekends and holidays.
Ability to adapt to multiple priorities in a fast-paced environment while meeting daily standards and financial goals.
Comfort using technology, software systems, and point-of-sale systems.
Understanding of retail operations, including inventory management and visual merchandising.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proficiency with Google Suite, including Calendar, Gmail, Sheets, and Documents.
Analytical skills, including basic retail math, calculating inventory on-hand, and tracking sales.
Ability to climb ladders, bend, lift, push, and reach above and below the waist; ability to lift up to 25 pounds.
Ability to stand for a full 8-hour shift.
Commitment to following through on commitments.

Nice To Haves

Jewelry experience.
Knowledge of health and safety regulations, particularly those related to piercing.

Responsibilities

Create a warm, welcoming, celebratory atmosphere and engage customers throughout their visit.
Work alongside the team on the selling floor, lead by example, and deliver memorable customer service.
Help customers and their friends and family choose and style their ears with Rowan jewelry.
Handle customer inquiries, concerns, and complaints professionally, with a focus on customer satisfaction.
Maintain a clean, welcoming, organized, and safe studio and selling floor.
Engage with the local community to drive brand awareness, traffic, and appointments.
Lead, coach, and develop Nurse Piercers and Sales Associates to deliver excellent service and follow clinical safety standards and protocols.
Set clear expectations and targets, and hold the team accountable for studio performance and revenue growth.
Foster a positive and inclusive team culture that reflects Rowan’s values and mission.
Schedule staff within labor allocations, maintain appropriate coverage, achieve payroll plans, audit payroll accuracy, manage time-off requests, and address staffing issues.
Recruit for open studio positions.
Manage inventory and ensure compliance with policies and standard operating procedures, POS accuracy, and loss-prevention measures.
Meet or exceed individual and studio sales targets and performance metrics, including average order value and revenue targets; help increase customer lifetime value by communicating the value of Rowan’s products and services and converting piercing customers to jewelry customers.
Drive sales and profitability through appointment optimization, inventory sell-through, and appropriate team coverage.
Ensure visual merchandising, product presentation, displays, and fixtures meet brand standards.
Ensure compliance with health and safety regulations, particularly those related to ear piercing.
Train and onboard new staff on Rowan’s procedures, safety protocols, customer experience standards, and product knowledge.
Use coaching and feedback to develop a diverse studio team and provide ongoing training opportunities.
Prepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities.
Manage studio budgets, track expenses, and work toward financial targets.
Coordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities.