Store Manager

Royal Farms•Dundalk, MD

13d

About The Position

The Store Manager oversees the daily operations of a Royal Farms store and leads store employees to deliver an exceptional customer experience. The role is accountable for creating a positive store environment, operational excellence, customer satisfaction, and store performance. The Store Manager exercises independent judgment and discretion in staffing, financial performance, safety, product quality, and other store functions. The position supervises all store employees and reports on store performance and priorities to district leadership; a direct reporting relationship is not specified. The role supports a 24/7/365 business model and requires open availability to meet business needs. The anticipated typical workweek is approximately 50 hours, though actual hours may vary with business needs and store performance. The Store Manager may need to work weekends, holidays, overnights, or other nontraditional hours, travel locally for business needs, and complete leadership classroom training at a designated center in Baltimore, Maryland, or Laurel, Delaware. The role involves physical activity throughout the shift, including standing, walking, bending, reaching, lifting up to 50 pounds, and repetitive squatting, stooping, or crouching.

Requirements

Must be at least 18 years old.
High school diploma or GED required.
At least 2 years of fast-food or retail management experience with full operational accountability, including staffing, financial performance, and overall store results.
Strong leadership skills.
Strong written, verbal, and interpersonal communication skills.
Strong supervisory and organizational skills.
Ability to use basic business math, accounting, and computer skills, with strong analytical and decision-making abilities.
Must have open availability to support business needs, including possible weekends, holidays, overnights, and other nontraditional hours.
Ability to stand, walk, bend, reach, and lift up to 50 pounds throughout a shift.
Ability to perform repetitive physical tasks, including squatting, stooping, and crouching for extended periods.
Ability to work in a fast-paced environment while managing multiple priorities and leading a team.
Comfort using business software and store technology, including back-office tools, registers, and handheld devices.
Must have or obtain an ANSI-approved Food Safety Manager Certification within required timeframes and maintain certification thereafter.
Must successfully complete the required leadership classroom training curriculum at the designated training center in Baltimore, Maryland, or Laurel, Delaware.
Ability to travel locally for business needs, including meetings, training, or temporary store assignments.
Must wear slip-resistant shoes while on duty.
Must maintain reliable transportation and consistent, on-time attendance.

Nice To Haves

Associate’s (two-year) college degree or higher.
Current ANSI-approved Food Safety Manager Certification.

Responsibilities

Set and maintain high customer-service standards, including ensuring customers are greeted, acknowledged, and assisted and team members demonstrate product knowledge and professionalism.
Lead, develop, and hold the retail team accountable for service, performance, and customer engagement.
Build and maintain relationships with the local community through outreach, events, and active engagement.
Oversee execution of Royal Farms marketing programs, promotions, and customer-facing initiatives.
Recruit, onboard, train, develop, and evaluate store employees; exercise discretion in hiring, promotions, and staffing decisions.
Coach and direct associates and managers to achieve operational goals, team performance, and customer satisfaction.
Evaluate store operations, business indicators, and team performance; identify concerns and opportunities and implement corrective or strategic actions.
Develop the management team through succession planning and internal promotion strategies.
Lead team meetings and briefings, encouraging communication, feedback, accountability, and continuous improvement.
Recognize and reward employees who uphold company standards and values, and make decisions regarding advancement opportunities.
Ensure compliance with wage and hour laws applicable to nonexempt employees and minors.
Resolve employee relations matters fairly while balancing employee needs and business objectives.
Enforce Royal Farms rules, policies, procedures, and systems throughout the store.
Maintain standards for cleanliness, food safety and quality, merchandising, and just-in-time replenishment.
Monitor business processes and operating results and take corrective action to support profitability and efficiency.
Maintain accountability for compliance involving people, safety, assets, and cash management; address violations and concerns.
Ensure internal and external vendors are checked in according to company policy and process.
Lead safety, loss-prevention, and operational-compliance initiatives and hold employees accountable for standards.
Analyze store performance, operational metrics, and business indicators to identify trends, challenges, and opportunities.
Make proactive decisions and provide direction to drive sales, profitability, and operational efficiency.
Communicate priorities, initiatives, and performance expectations to associates, management, and district leadership.
Provide actionable insights and strategic recommendations to improve store results and support company objectives.
Follow Royal Farms safety, security, and operational procedures in SOPs and training materials, and uphold company mission, values, and brand standards.
Perform other projects or duties as assigned.