Store Manager Unassigned

Walgreens•Houston, TX

13d

About The Position

The Store Manager Unassigned role is an accelerated development position focused on learning Walgreens’ operations and leading full-store operations across the front end and pharmacy. Under the direction of a Store Manager, the employee shadows and assists with store operations and completes the development track within the timeframe specified in the learning plan. The role includes classroom, online, and on-the-job training; assigned rotations at other area stores; and development plans and coaching with Store and District Managers. The employee must demonstrate readiness and proficiency for permanent Store Manager assignment and be willing to accept an offered assignment and transfer among Walgreens retail locations in the same hiring area. The role builds capability in customer service, store and pharmacy operations, merchandising, loss prevention, inventory management, compliance, business performance, business planning, people management, and communication. The employee learns to supervise team members, review store and pharmacy performance, develop plans to improve sales and control costs, and support community events. The position also requires obtaining pharmacy technician registration or licensure where required by state law and pursuing PTCB certification as required by the state.

Requirements

Bachelor’s degree and 3 years of retail management experience, or high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept assignment into a Store Manager position if offered.
Willingness to transfer to other Walgreens retail assets located within the same hiring area.
PTCB Certification.
Managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, including people leadership, business management, and customer-facing experience.

Nice To Haves

Bachelor’s degree.
Managerial experience as a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager with people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in ongoing development conversations with Store Managers and District Managers; demonstrate readiness and proficiency for permanent assignment.
Learn and implement compliance standard operating procedures across the front end and pharmacy, and gain knowledge of relevant computer systems and software.
Engage customers and patients, assist with products and services, resolve complaints, answer questions, and model customer-service best practices.
Support monitoring and improvement of customer service through coaching, training, customer feedback, and service metrics.
Shadow the Store Manager and develop proficiency supervising store operations and team members, including opening, closing, shift changes, and task delegation.
Learn to supervise merchandising work, including sets, resets, revisions, displays, promotional space, pricing, signs, and seasonal activity.
Support asset protection and loss prevention programs; learn to use electronic surveillance systems and maintain price accuracy through reports and audits.
Analyze inventory trends and learn to supervise receiving, counting, ordering, pricing, returning, transferring, and stocking merchandise for the front end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support team-member safety and well-being, use the Security Operations Center effectively, follow company policies, and maintain respectful relationships with coworkers and business partners.
Complete special assignments and other tasks, including assisting team members as needed.
Learn to analyze store and pharmacy financial and performance data; identify sales opportunities; develop action plans to improve results and control costs; and review performance indicators and operational metrics.
Review asset-protection data and develop action plans to reduce loss; work with the Pharmacy Manager and/or Pharmacy Operations Manager to improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes, and learn to grow front-end and pharmacy business through company initiatives, community outreach, and retail partnerships.
Learn Walgreens people-management practices and systems, including SOP coaching, performance conversations, assessment criteria, discipline, performance improvement plans, recruitment, selection, record retention, and training requirements.
Support the Store Manager in using team members’ strengths and skills to improve engagement, address challenges, solve problems, and adapt to change.
Shadow the Store Manager in communication sessions and learn practices for giving and receiving feedback, soliciting input, answering questions, and maintaining open communication.
Assist the Store Manager and/or District Manager in planning and attending community events, and gain experience facilitating discussions about operational and engagement metrics.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by the state.
Be willing to accept a Store Manager assignment if offered and to transfer to other Walgreens retail assets within the same hiring area.