Store Manager

Walgreens•North Aurora, IL

About The Position

The Store Manager manages the operation of a Walgreens store and is responsible for improving sales, profitability, and store image through merchandising, asset protection, team selection and development, and delivery of a distinctive customer and patient experience. The role oversees retail and pharmacy operations, store finances, inventory, merchandising, compliance, daily planning, business performance, and team member performance. The Store Manager also serves as a communications link between the store, district, and corporate teams and participates in community outreach. The position requires a flexible schedule, including extended days, evenings, and weekends. The manager must complete Walgreens School of Operations within six months of starting in the Store Manager position and obtain pharmacy technician registration or licensure as required by state law, or meet the applicable state-specific alternative. Walgreens lists a current salary range of $56,500 to $125,000; the offered salary depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

Bachelor’s degree and three years of retail management experience, or high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Pharmacy technician registration or licensure as required by state law, or pharmacy assistant status in Washington state, or pharmacist licensure as soon as possible under state law and no later than 12 months after starting in the Store Manager position.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor and improve customer service in retail and pharmacy through observation, coaching, training, encouragement, and action plans.
Greet customers and clinic patients, offer assistance, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening, closing, shift changes, task delegation, and team member scheduling.
Oversee store funds and bookkeeping, including register counts, bank withdrawals, armored-car pickups, deposits, change orders, ledgers, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional spaces, pricing, and seasonal presentations.
Analyze inventory trends and oversee ordering, stocking, liquidation, receiving, pricing, returns, and transfers to prevent stockouts and overstock.
Implement District Manager operational feedback and organize store work through hiring, placement, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure compliance with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products, and comply with company policies.
Ensure staff know the store’s computer and technology systems and software, and contact IT support to resolve system problems.
Assign daily operational responsibilities, tasks, and expectations to store team members and assistant managers.
Analyze financial, performance, asset protection, pharmacy, and clinic indicators; review KPIs; and develop action plans to increase sales, control costs, and reduce loss.
Work with the pharmacy manager and clinic coordinator or manager to improve performance and provide operational support, including serving as a pharmacy technician when necessary and legally permitted.
Identify sales opportunities and manage inventory levels in response to demand and seasonal changes.
Manage team member performance by assigning responsibilities, setting goals, observing work, providing feedback and recognition, and managing career progression.
Ensure timely completion of required training, coach team members, and make hiring, promotion, and termination decisions.
Address employee issues and discipline, involve Employee Relations and Human Resources as appropriate, develop performance plans, and follow up on deadlines.
Monitor and approve team member compensation; promote teamwork and motivation; and ensure fair treatment and compliance with employment laws and corporate policies.
Communicate with team members through individual discussions and group meetings, solicit input, answer questions, and maintain open communication.
Attend company and on-the-job training, follow performance improvement plans, and pursue required pharmacy technician registration, licensure, or certification.
Serve as a liaison among the district, corporate teams, and store; respond to requests, provide feedback, and implement initiatives.
Conduct community outreach and assist the District Manager with planning and attending community events.
Complete special assignments and other tasks as assigned.