Store Manager

La-Z-Boy•Morgantown, WV

14d

About The Position

The Store Manager is a dynamic leader responsible for people, processes, operations, and brand advocacy. The role includes personal sales, achieving store sales goals, leading a team, managing operations, delivering an exceptional customer experience, and implementing strategies to achieve revenue goals. The position contributes to store success and company growth and is held to high standards of ethics, integrity, and professionalism. The store may generate up to $5 million in annual revenue, and the manager may lead up to 15 direct reports. The manager guides, trains, and supports the sales team; oversees recruitment, selection, training, development, and succession planning; and promotes employee engagement and a positive workplace culture. They work to achieve operating benchmarks, evaluate team performance, model and teach sales and design processes, and maintain profitability through oversight of financial metrics, margins, and profit and loss statements. They also champion the company’s brand and customer experience, maintain visual and cleanliness standards, execute operational and administrative procedures, collaborate with support teams, and plan sales promotions and events. The position is scheduled for 40 hours per week and requires availability for evenings, weekends, and holidays as dictated by business needs. Total compensation is stated as $60,000–$95,000 per year, inclusive of base pay, commission, and bonus. Base pay is $60,000 per year, with uncapped commission on written sales and a monthly bonus opportunity of up to $1,500 based on group sales goals.

Requirements

Bachelor’s degree or equivalent experience.
3–5 years of experience in a business unit with a sales retail emphasis.
Proficiency in Microsoft Office 365.
Financial understanding.
Interpersonal communication skills.
Analytical abilities and goal orientation.
Team management and customer service skills.
Ability to lift and/or carry up to 50 pounds.
Ability to stand for long periods of time.
Ability to use repetitive hand motions nearly continuously and to hear and listen.
Ability to sit, walk, bend, and stoop as often required.
Ability to pass a background check and drug screen.

Nice To Haves

Experience managing in a retail environment with a strong focus on sales.
Thorough understanding of profit and loss.
Strong business acumen.
Advanced interpersonal and communication skills.
Experience building effective relationships.

Responsibilities

Provide guidance, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
Lead and supervise the employee life cycle, including recruitment, selection, training, development, and succession planning.
Cultivate and maintain a top-performing team, improve employee engagement, and nurture a positive workplace culture.
Communicate effectively and build effective teams.
Achieve or surpass store and annual operating benchmarks.
Evaluate team performance, objectives, and behaviors to determine effectiveness.
Model high standards for exceeding customer expectations.
Learn, model, and teach established sales and design processes.
Sustain store profitability by maintaining profit and loss statements, financial metrics, and margins.
Model and teach product knowledge and champion the company’s brand strategy and customer experience.
Align merchandising, pricing, and product flow with company standards.
Uphold brand visual standards and ensure cleanliness in employee and customer areas.
Use store visit forms and host regular weekly, monthly, and quarterly staff meetings.
Ensure proper execution of existing and new systems and administrative procedures.
Collaborate with support teams to execute operational excellence.
Adhere to legal and efficient accounting procedures.
Plan and execute sales promotions, events, and projects to improve the market and company.
Meet the schedule and hours required by business needs, including evenings, weekends, and holidays.