Store Manager

Boot Barn • Metairie, LA

13d • Onsite

About The Position

The Store Manager champions and models Boot Barn’s Mission, Vision and Values. This business-driving leader supports exceptional customer service and achievement of store sales goals, builds strong teams and an engaged culture, develops store partners, and sets the standard for operational excellence. The Store Manager works with District and Regional Leadership, Human Resources, and the Store Support Center to pursue year-over-year growth, deliver a best-in-class customer experience, and ensure business profitability through optimized staffing, shrink reduction, and expense management.

The role leads store partners in creating a service and selling culture, developing product expertise and partner training, assessing local customer needs, and using business trends to meet sales and performance goals. The Store Manager coaches and recognizes partners, manages staffing and payroll, implements operational and visual merchandising standards, and supports customer engagement and loyalty programs. The position also includes coordinating community-focused events, maintaining store procedures and compliance, and demonstrating professionalism, teamwork, and high-quality work.

Boot Barn describes its workplace as community-oriented and collaborative, with a focus on belonging, mutual support, and celebrating each partner’s contributions. The physical work environment is clean, orderly, properly lighted and ventilated, with moderate noise levels. The role involves a moderate level of physical activity.

Requirements

• Associate’s degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time-management skills, including the ability to manage multiple priorities.
• Strong communication and customer-service skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to travel up to 15% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift; bend, stoop, kneel, and squat occasionally; and occasionally use a ladder or step stool.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers; specific vision abilities include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Lead store partners in fostering a service and selling culture that exceeds customer expectations and builds long-standing relationships.
• Maintain expert product knowledge and develop training plans so store partners achieve competency across product categories, including western boots, work boots, denim, hats, and add-ons.
• Assess and communicate localized customer needs to the District Manager.
• Analyze business trends to maximize sales and meet or exceed key metrics and sales goals.
• Review sales goals with partners and provide timely coaching, actionable feedback, and recognition; lead by example on the sales floor during peak business hours.
• Ensure adequate staffing for business needs and manage payroll expenses.
• Adapt store schedules and operations to changing business needs; assess payroll implications, implement directives, train staff on new procedures and policies, and communicate with District, Region, and Store Support Center partners.
• Maintain appropriate merchandise stock levels, adjacencies, presentations, signing, and assortments in accordance with company visual presentation guidelines, and train partners on those guidelines.
• Coach associates on customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs, and hold individuals and teams accountable for goals.
• Partner with the District Manager to plan and execute community- and market-focused experiential sales events.
• Ensure the store leadership team understands and follows its roles under the store’s leadership matrix.
• Complete opening and closing procedures to company standards and comply with Time and Attendance policies and procedures.
• Demonstrate professionalism, teamwork, quality work, reliable attendance, and appropriate appearance in interactions with customers, team members, corporate partners, and vendors.
• Follow and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform additional duties as assigned by Store Manager, District Manager, or Store Support Center partners.

Benefits

• Competitive salary plus selling incentives (SPIFFS) and monthly store sales bonus opportunity.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree