Store Manager Unassigned

Walgreens•Eagle River, AK

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a permanent Store Manager assignment. The employee learns Walgreens’ operations and ways of working to lead full-store operations across the front end and pharmacy. Under the direction of a Store Manager, the employee shadows and assists with store operations, completes the required development track within the timeframe outlined in the learning plan, and demonstrates readiness and proficiency for a permanent assignment. The role includes classroom, online, and on-the-job learning; assigned rotations at other area stores; development plans and ongoing conversations with Store and District Managers; and completion of certifications required for the Store Manager role. The employee develops knowledge of Walgreens’ systems, procedures, and compliance requirements, and obtains pharmacy technician registration or licensure as required by state law, as well as PTCB certification as required. The employee gains experience in customer service, store and pharmacy operations, merchandising, inventory, asset protection, business performance, planning, people management, and communications. Responsibilities include supporting the Store Manager in supervising team members and operations, analyzing performance and inventory information, improving business results, complying with applicable laws and company policies, and supporting community events. The employee must be willing to accept a Store Manager assignment if offered and to transfer to other Walgreens retail assets within the same hiring area.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a Store Manager assignment if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.
PTCB Certification.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated Store Manager development track, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in ongoing development conversations with the Store Manager and District Manager; demonstrate readiness and proficiency to the Regional Vice President.
Monitor personal performance, pursue self-development, learn retail, pharmacy, and management practices, and implement compliance standard operating procedures.
Learn Walgreens computer, technology, HR, and people-management systems; obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required.
Engage customers and patients, offer assistance, resolve complaints, answer questions, and model customer service best practices.
Support customer service monitoring and improvement by coaching and training team members, developing improvement plans, reviewing customer feedback and service trends, and seeking solutions that build customer loyalty.
Shadow the Store Manager and gain proficiency supervising store operations and team members, including opening, closing, shift changes, and task delegation.
Supervise and learn merchandising activities, including sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal items.
Support asset protection and loss prevention programs; learn to monitor electronic surveillance, ensure price accuracy, and use reports and in-store price audits.
Analyze inventory trends and supervise inventory management, including receiving, counting, ordering, pricing, returning, stocking, and transferring merchandise in the front end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Support team member safety and well-being, use the Security Operations Center effectively, comply with company policies, maintain respectful working relationships, and complete special assignments.
Learn to analyze store and pharmacy financial and performance data; develop action plans to increase sales, control costs, improve results, and reduce loss.
Review daily performance indicators and weekly operational metrics, and discuss action plans with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to analyze pharmacy performance indicators and improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes; learn to grow front-end and pharmacy business through Support Center initiatives, community outreach, and retail partnerships.
Learn people-management practices, including training and coaching, performance conversations, assessment criteria, discipline, performance improvement plans, and applicable employment policies and laws.
Support the Store Manager in using team members’ strengths and abilities to improve engagement, address challenges, solve problems, and adapt to change.
Shadow the Store Manager in critical communications, learn effective feedback and communication practices, and help facilitate discussions about operational and engagement metrics.
Assist the Store Manager and/or District Manager with planning and attending community events.