Store Manager

Circle K Stores • Irving, TX

4d • Onsite

About The Position

The Store Manager leads the store’s employees and operations, ensuring strong customer service, an attractive and well-stocked store, adherence to company standards, and achievement of sales and profit objectives. The role directly supervises two or more full-time employees and includes recruiting, hiring, training, scheduling, coaching, performance management, and employee communications. The manager also develops relationships with suppliers and the surrounding community, handles customer complaints, and promotes a safe and professional environment.

The Store Manager plans and organizes store operations, maintains records and reports, and ensures merchandise is displayed and priced appropriately. The position analyzes sales and expenses, manages budgets and merchandise margins, safeguards money, and reports discrepancies to the District Manager. The role requires dependable onsite attendance, open availability, and the ability to work at least 50 hours per week, including shifts, weekends, and holidays. Work is primarily indoors, with occasional outdoor duties and exposure to cold or warm temperature extremes.

Requirements

• High school diploma or equivalent, plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred in the posting.
• Ability to supervise and train employees in the use of equipment, tools, and materials identified in Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to supervise and manage functions identified in Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
• Ability to use a computer or acquire the skills needed to use one at the store, including completing and analyzing reports and handling inventory control, cash control, and employment forms.
• Valid driver’s license and dependable transportation.
• Open availability.
• Ability to communicate orally and in writing in English.
• Ability to perform the essential duties and physical functions described in the posting and work in the stated conditions.
• Ability to sit for long periods and operate a motor vehicle.
• Ability to work a minimum of 50 hours per week, including hours across shifts, weekends, and holidays.
• Ability to work alone and with minimum direction and periodic supervision.
• Ability to lift or carry up to 30 pounds from ground to overhead occasionally and up to 50 pounds from ground to waist occasionally.
• Ability to grasp, reach, and manipulate objects with hands throughout the shift, and to push or pull with arms using up to 20 pounds of force.
• Ability to reach overhead, bend and twist at the waist, stoop, kneel, squat, push, and pull; may need to climb a ladder.
• Ability to stand and/or walk for an entire shift and operate a cash register and/or computer keyboard.
• Ability to work in occasional cold or warm temperature extremes, including occasional work in a walk-in cooler or freezer and outdoors, and to tolerate occasional noise.

Nice To Haves

• Food Server certificate (for example, ServSafe) and Food Safety Management certification may be required.

Responsibilities

• Directly supervise the activities of two or more full-time employees, which may include Assistant Managers, Lead Representatives, and Customer Service Representatives.
• Recruit, hire, train, schedule, counsel, mentor, motivate, and manage employees, applying non-discriminatory management practices.
• Assign tasks and maintain a clean, stocked, organized, and well-kept store according to company standards.
• Maintain a professional and supportive image among employees and supervisors, and schedule employees according to company guidelines and business needs.
• Develop positive professional relationships with suppliers and promote excellent customer service, resolving complaints promptly and professionally.
• Maintain regular and predictable onsite attendance and promote a safe, positive public image in the surrounding community.
• Prepare timely performance appraisals and provide performance-based feedback, including scheduled check-ins and ongoing anniversary reviews.
• Train employees on customer service, store image, marketing execution, safety, cash awareness, and required procedures; ensure required training is completed on time.
• Ensure employees receive timely communications and hold periodic communications meetings with store employees and the District Manager.
• Evaluate store needs and develop action plans to meet objectives; maintain store files and manuals.
• Supervise employees to ensure required reports are completed accurately and on time, and merchandise is stocked, attractively displayed, and correctly priced.
• Ensure required employment posters and signs are accessible to employees.
• Analyze daily sales and expenses and take action to maximize sales and net profits; budget and forecast P&L lines and manage merchandise margins.
• Safeguard and account for money received and disbursed, perform financial analyses, and notify the District Manager of sales, cash, inventory, or operating discrepancies.
• Perform other duties as assigned.
• Operate a motor vehicle as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED