Store Manager Unassigned

Walgreens•Macomb, IL

About The Position

The Store Manager Unassigned role is an accelerated development position designed to prepare the employee for a permanent Store Manager assignment. The employee learns Walgreens’ operations and ways of working to lead full-store operations across the front end and pharmacy. Under the direction of a Store Manager, the employee shadows and assists with store operations, completes the required learning plan and certifications, and demonstrates readiness and proficiency for a Store Manager position. The role may require accepting a Store Manager assignment and transferring to other Walgreens retail assets within the same hiring area. The development program includes classroom, online, and on-the-job training; assigned rotations at other area stores; and individual development plans guided by the District Manager. The employee builds knowledge of store and pharmacy operations, customer service, merchandising, inventory, asset protection, financial and business performance, planning, people management, communications, applicable laws, company policies, and Walgreens technology and systems. Pharmacy technician registration or licensure is obtained as required by state law, and PTCB certification is pursued or required as applicable.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept an offered Store Manager assignment.
Willingness to transfer to other Walgreens retail assets within the same hiring area.
Obtain pharmacy technician registration or licensure as required by state law.

Nice To Haves

PTCB certification.
Bachelor’s degree.
Managerial experience with another employer as a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager, including people leadership, business management, and customer-facing experience.

Responsibilities

Complete the accelerated development program, required certifications, assigned rotations, training, and learning objectives within the specified timeframe.
Shadow and assist the Store Manager in leading front-end and pharmacy operations and demonstrate proficiency in supervising store operations and team members.
Engage customers and patients, resolve complaints, model customer service best practices, and help coach teams to improve customer experience and service metrics.
Learn and supervise store opening, closing, shift changes, task delegation, merchandising, pricing, and promotional execution.
Protect store assets, monitor loss-prevention programs and electronic surveillance, and maintain price accuracy.
Analyze inventory trends and supervise receiving, counting, ordering, pricing, returning, and transferring merchandise in accordance with standard operating procedures.
Ensure store operations comply with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Promote team-member safety and well-being, use the Security Operations Center effectively, and comply with company policies.
Analyze store and pharmacy financial and performance data, identify sales opportunities, and develop action plans to improve results and control costs.
Review asset-protection data, daily performance indicators, and weekly operational metrics; discuss improvement plans with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to review pharmacy performance and improve results.
Work with the Store Manager to understand inventory metrics and plan, execute, and review initiatives to grow front-end and pharmacy business.
Learn and apply people-management practices, including training, coaching, performance conversations, discipline, performance improvement plans, and use of HR systems.
Support the Store Manager in engaging team members, leveraging their strengths, solving problems, and adapting to store challenges.
Attend critical communication sessions, learn effective feedback practices, facilitate team discussions about operational and engagement metrics, and assist with community events.