Store Manager Unassigned

Walgreens•Richmond, VA

About The Position

The Store Manager Unassigned role is an accelerated development position for learning Walgreens’ operations and ways of working to lead full-store operations across the front end and pharmacy. Under the direction of a Store Manager, the employee shadows and assists with store operations, completes the accelerated development track and its required certifications, and works toward readiness for a permanent Store Manager assignment within the timeframe outlined in the learning plan. The role may involve assigned rotations at other area stores and transfer to other Walgreens retail assets within the hiring area. The position includes training through classroom learning, online courses, and on-the-job experience. The employee learns store and pharmacy operations, customer experience, merchandising, asset protection, inventory management, financial and performance analysis, business planning, people management, compliance, and team communications. The role requires pharmacy technician registration or licensure where required by state law and PTCB certification as specified in the posting.

Requirements

Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Willingness to accept a Store Manager assignment if offered.
Willingness to transfer to other Walgreens retail assets within the same hiring area.
PTCB certification.
Managerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, including people leadership, business management, and customer-facing experience.

Nice To Haves

Bachelor’s degree.

Responsibilities

Complete the accelerated Store Manager development program, including required certifications, classroom learning, online training, on-the-job training, assigned rotations, and learning objectives.
Follow individual development plans and participate in development conversations with the Store Manager and District Manager; demonstrate learning proficiency and readiness for a permanent assignment.
Monitor personal performance, pursue self-development, learn retail, pharmacy, and management best practices, and implement compliance standard operating procedures across the front end and pharmacy.
Learn Walgreens computer, technology, and software systems; obtain pharmacy technician registration or licensure as required by state law and pursue PTCB certification as required by state.
Greet and assist customers and patients, resolve complaints and questions, model customer-service practices, and support customer-service coaching and improvement plans for the front end and pharmacy.
Support the Store Manager in observing service trends, analyzing customer feedback, improving service metrics, and empowering team members to resolve customer concerns and build loyalty.
Shadow and develop proficiency in supervising store operations and team members, including opening, closing, shift changes, and task delegation.
Learn and supervise merchandising tasks, including sets, resets, revisions, displays, promotional space, pricing, signs, advertising, and seasonal merchandise.
Support protection of store assets by monitoring loss-prevention programs and systems; learn to maintain and respond to electronic surveillance and conduct price-accuracy audits.
Analyze inventory trends and learn to supervise inventory management and procedures for receiving, counting, ordering, pricing, returns, and transfers across the front end and pharmacy.
Supervise assigned-location operations in compliance with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products; support team-member safety and use the Security Operations Center effectively.
Comply with company policies and procedures and maintain respectful relationships with coworkers and business partners; complete special assignments and assist team members as needed.
Learn to analyze store and pharmacy financial and performance data, identify sales opportunities, and develop action plans to increase sales, control costs, and reduce loss.
Review daily performance indicators and weekly operational metrics, prepare action plans, and discuss results with the Store Manager and District Manager.
Work with the Pharmacy Manager and/or Pharmacy Operations Manager to analyze pharmacy performance indicators and improve pharmacy performance.
Work with the Store Manager to understand inventory metrics and processes and learn to grow front-end and pharmacy business through Support Center initiatives, community outreach, and retail partnerships.
Learn people-management responsibilities, including training and coaching on standard operating procedures and using Walgreens HR and people-management systems.
Shadow performance conversations and action planning; learn assessment criteria, performance metrics, discipline, and performance improvement plans.
Learn company policies and local, state, and federal laws related to team-member selection, recruitment, record retention, and training.
Support the Store Manager in leveraging team members’ strengths and abilities to increase engagement, overcome challenges, solve problems, and adapt to change.
Shadow the Store Manager in critical communication sessions and learn practices for giving and receiving feedback, soliciting input, answering questions, and maintaining open communication.
Assist the Store Manager and/or District Manager with planning and attending community events and gain experience facilitating discussions about operational and engagement metrics.