Store Manager

The Salvation Army USA Central Territory•Zion, IL

6d•$20 - $22

About The Position

The Salvation Army is seeking a Store Manager to lead a thrift store and support its mission of meeting human needs without discrimination. The role oversees store operations, staff management, sales performance, store maintenance, customer service, banking, and record keeping. The Store Manager helps ensure store functions support the organization’s mission and its Adult Rehabilitation Centers.

Requirements

At least 2 years of experience in staff management and development, or a combination of education and experience.
Proven retail management experience.
Strong leadership and team-building skills.
Excellent customer service orientation.
Proficiency in cash handling and basic financial management.
Ability to work a flexible schedule, including early and late shifts, weekends, and holidays.
Ability to speak, write, and understand English sufficiently to communicate effectively with customers, management, and coworkers.
Basic computer skills, including use of a point-of-sale system, payroll program, Microsoft Office Suite, and other adopted programs or systems.
Good speaking, hearing, and vision ability, and excellent manual dexterity.
Valid driver’s license and successful motor vehicle record search.
Ability to regularly stand, use hands, handle, feel, hear, and talk; frequently walk and reach; and occasionally climb, balance, stoop, kneel, or crouch.
Ability to regularly lift or move up to 50 pounds and occasionally up to 100 pounds.
Close vision, distance vision, and ability to adjust focus.

Responsibilities

Recruit, interview, and recommend store staff for hire in conjunction with the Regional Manager.
Train and supervise store staff; manage scheduling and payroll processing.
Implement company policies and practices in employee relations.
Develop and implement strategies to meet production and sales goals.
Oversee donations, product sorting, pricing, and presentation.
Manage store maintenance, safety, and appearance, and ensure compliance with OSHA and Salvation Army safety policies.
Create an enjoyable shopping environment, develop customer retention plans, and model positive customer interactions.
Oversee cash handling and daily deposits, work within budget parameters, and manage inventory tracking for designated product lines.
Maintain communication with the Regional Manager and Department Heads, and provide daily reports on production and sales.
Address customer complaints and provide education about the program.
Collaborate with the Regional Manager on personnel reviews for direct reports.
Review and approve store personnel time and attendance in the payroll system, and regularly check time logs in accordance with regulations and training.
Travel to various work or training locations when required, including monthly management training.

Benefits

Comprehensive medical, dental, vision, and hearing coverage
Prescription drug plan
Voluntary life insurance
Competitive pension plan
403(b) retirement savings plan with immediate eligibility
Vacation days, with accrual beginning after the first month and eligibility after 90 days
Personal days, eligible after 90 days
Paid sick days
Paid holidays with immediate eligibility
Professional development and growth opportunities
Supportive and mission-driven work environment