Store Manager - Zales - Woodland Hills Mall

Signet Jewelers•Tulsa, OK

3d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales store and reports to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager promotes a People First environment that supports diversity and inclusion, lasting customer relationships, and a best-in-class customer experience. The Store Manager sets and communicates performance expectations, coaches the team, and ensures consistent execution of brand standards, corporate initiatives, store visuals, and marketing. The role analyzes store performance and operations, develops plans to address trends and opportunities, and works with nearby Signet store managers to support collaboration and shared objectives. The manager selects, onboards, trains, and develops talent; maintains team member records; and ensures respectful treatment of team members, guests, and vendors. The position also requires responding to management directives, maintaining store cleanliness and policy compliance, and controlling discounting, expenses, payroll, and repair departments to support sales performance and profit margins. The schedule should generally aim for five days and 40 hours per week during non-peak periods, with both opening and closing shifts and weekday and weekend work as business needs require. Hours increase during peak selling periods. Regular attendance is essential.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, and work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, delegate effectively, and explain detailed information thoroughly.
Reliable and dependable.
Ability to stand, reach, move between display cases, handle or feel merchandise, and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to travel to training sessions and business meetings, potentially by air and overnight.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day store operations to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Communicate performance expectations and coach team members to meet goals and represent the brand consistently.
Deliver and ensure exceptional customer experiences through training, outreach, communication, follow-up, and resolution of customer issues.
Meet sales projections and quotas; develop strategies to maximize personal and team sales potential.
Observe store operations, review and analyze reports, identify trends and root causes, and implement plans to improve results.
Keep management informed about competitors’ marketing, merchandising, and payment programs, as well as merchandise and service needs or excesses.
Collaborate with nearby Signet store managers to support communication, resource use, and shared objectives.
Select, onboard, coach, and develop team members in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals, monitor performance, maintain open communication, and ensure team member data is accurate in company records.
Establish a positive and inclusive work atmosphere where team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise transfers, inventories, and information requests.
Maintain store neatness and cleanliness and comply with company policies and practices.
Control discounting, expenses, payroll, and repair departments to improve sales performance and profit margins.
Work a schedule that supports store operations, including opening and closing shifts, weekends, and increased hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent scheduled attendance.