Store Manager - Zales - Woodland Hills Mall

Signet Jewelers•Tulsa, OK

2d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates expectations and company initiatives, develops employees, and ensures consistent brand representation across customer interactions, store visuals, and marketing. The role drives sales performance and operational improvements by reviewing reports, identifying trends and root causes, developing plans, and managing expenses, payroll, discounting, and repair departments. The manager also maintains store standards and compliance, collaborates with nearby Signet store managers, and supports a respectful, inclusive workplace. The schedule is built around store operating needs and includes opening and closing shifts, weekdays and weekends. During non-peak periods, managers should aim for a five-day, 40-hour work week; hours increase during peak selling periods. Regular attendance is an essential function. Travel to training sessions and business meetings, including air travel and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to understand and explain detailed information.
Ability to work independently without immediate supervision.
Reliability and dependability.
Ability to stand, reach, move between display cases, handle or feel merchandise, and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, including air travel and overnight travel, if required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day store operations to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Set and communicate performance expectations, company strategy, and corporate initiatives to team members.
Coach and develop staff in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Ensure team members and the manager deliver exceptional customer experiences through training, outreach, communication, follow-up, and resolution of customer issues.
Attain sales projections and quotas, build personal and team sales potential, and control discounting, expenses, payroll, and repair department costs to improve profit margins.
Review and analyze reports, identify trends and operational issues, and develop plans to address opportunities and correct problems.
Monitor competitor marketing, merchandising, payment programs, merchandise, and services, and inform management of relevant changes or needs.
Collaborate with Signet store managers in the same mall or vicinity to support communication, resource sharing, and shared objectives.
Select and develop talent, provide onboarding and ongoing coaching, set actionable goals, and monitor performance and progress.
Maintain open communication with team members and management and encourage participation and idea sharing.
Maintain accurate team member data in system records so employees receive eligible Total Rewards.
Establish a positive and professional workplace where team members, guests, and vendors are treated with respect and valued.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and requests for information.
Maintain store neatness and cleanliness and comply with company policies and practices.
Schedule a combination of opening and closing shifts, weekdays and weekends, based on operating hours, sales needs, customer traffic, coverage, and time for team coaching and development.
Attend work regularly as scheduled and perform additional duties and projects as assigned.