Store Manager - Zales - Sandusky Mall

Signet Jewelers•Sandusky, OH

8d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales store and reports to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers an excellent customer experience. The Store Manager communicates performance expectations and corporate initiatives, develops employees, and ensures consistent representation of the brand. The role analyzes performance and operational reports, identifies trends and opportunities, develops plans to improve results, and collaborates with nearby Signet store managers. The Store Manager also supports an inclusive and respectful workplace, ensures compliance with company policies, and maintains store presentation and operational standards. The schedule should aim for a five-day, 40-hour work week during non-peak periods, with opening and closing shifts scheduled according to store needs. Hours increase during peak selling periods. Regular work may include weekends, evenings, holidays, and extended hours. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills for building effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, and develop plans to achieve goals and expectations.
Ability to delegate effectively and work independently without immediate supervision.
Ability to understand and explain detailed information.
Reliable and dependable.
Ability to communicate with and comprehend others; stand, reach, move between display cases, handle merchandise, and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Travel to training sessions and business meetings, including air travel and overnight travel, may be required.

Nice To Haves

A minimum of 2 years of college is preferred.
Specialty retail or jewelry experience is preferred.
Diamond Council of America (DCA) certification is preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day store operations to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Personally sell, lead, and coach team members to promote a People First environment and deliver a high-quality customer experience.
Communicate performance expectations, corporate initiatives, brand standards, and strategies to the store team.
Train, onboard, coach, and develop employees in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Ensure team members provide exceptional customer service through training, outreach, follow-up, and resolution of customer issues and requests.
Attain sales projections and quotas, maximize sales potential, and improve profit margins by controlling discounting, expenses, payroll, and repair departments.
Review and analyze reports, identify trends and operational problems, and develop and implement plans to address opportunities and improve results.
Monitor competitor marketing, merchandising, and payment programs, and communicate changing merchandise or service needs to management.
Collaborate with nearby Signet store managers to support communication, resource efficiency, and shared objectives.
Select and develop talent, set goals, monitor performance, and maintain open communication and idea sharing with team members and management.
Maintain accurate team member data in system records so employees receive eligible Total Rewards.
Establish a positive, professional, respectful, and inclusive environment for team members, guests, and vendors.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Schedule work to meet operating hours, sales needs, customer traffic, coverage, and coaching and training needs, including opening and closing shifts.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.