Store Manager - Zales - Sandusky Mall

Signet Jewelers•Sandusky, OH

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager. The role is responsible for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations, coaches and develops team members, implements corporate initiatives, and ensures consistent representation of the brand. The role drives sales results, reviews reports and operational performance, identifies opportunities and problems, and develops plans to address them. The Store Manager also oversees talent selection and development, onboarding, customer service, inventory and visual merchandising practices, team member records, store cleanliness, and compliance with company policies. The schedule is based on store needs and includes a combination of opening and closing shifts, weekdays and weekends. Managers should aim for a five-day, 40-hour work week during non-peak periods; hours increase during peak selling periods. Regular scheduled attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, work independently, set priorities, develop plans, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliability and dependability.
Ability to meet the physical demands of the job, including standing, reaching, moving between display cases, handling merchandise, sitting, stooping, bending, kneeling or crouching, and lifting or moving up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, potentially by air and overnight.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Deliver exceptional customer experiences through personal selling, training, customer outreach, communication, follow-up, and clear expectations.
Coach and develop store staff on brand image, sales techniques, customer service, product knowledge, operations, inventory control, and visual merchandising.
Communicate performance expectations, set goals, monitor progress, and keep team members and management informed.
Attain company sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Review and analyze reports; identify trends, opportunities, operational problems, and root causes; and develop and implement plans to improve results.
Monitor competitors’ marketing, merchandising, and payment programs, and advise management of changing merchandise or service needs and excesses.
Select, onboard, and develop talent, and maintain accurate team member data in system records.
Establish a positive and inclusive work atmosphere in which team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives and requests involving merchandise transfers, inventories, and information.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Collaborate with other Signet Store Managers in the same mall or area to share information, use resources efficiently, and achieve shared objectives.
Work a schedule aligned with operating hours, sales requirements, customer traffic, store coverage, and time needed to coach and develop the team.
Perform additional duties and projects as assigned.
Maintain consistent, regular scheduled attendance.