Store Manager - Zales - Weberstown Mall

Signet Jewelers•Stockton, CA

8d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Reporting to the District Manager, the manager uses personal selling, leadership, and coaching to foster a People First environment, support diversity and inclusion, build lasting customer relationships, and deliver an exceptional customer experience. The manager communicates company strategy and performance expectations, develops staff, and ensures consistent brand representation. The role includes overseeing store operations, analyzing performance and business reports, identifying opportunities, implementing plans, and collaborating with other Signet Store Managers. The manager is accountable for talent selection and development, onboarding, coaching, customer service, sales, product knowledge, inventory control, visual merchandising, policy compliance, store cleanliness, and accurate team-member records. The schedule should generally aim for five days and 40 hours per week during non-peak periods, with both opening and closing shifts and hours arranged around operating hours, sales needs, customer traffic, coverage, and coaching. Hours increase during peak selling periods. The regular workweek includes weekends, evenings, holidays, and extended hours. Travel to training sessions and business meetings, including air and overnight travel, may be required. Base pay is $24.04–$32.60, plus sales commission; final pay depends on experience and qualifications.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally through email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, work independently, set priorities, develop plans, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliability and dependability.
Ability to meet the physical requirements of the role, including standing, reaching, moving between display cases, handling merchandise, sitting, stooping, bending, kneeling, crouching, and lifting or moving up to 10 pounds.
Visual acuity sufficient to discern gemstone quality differences, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours; hours increase during peak selling periods.
Ability to travel to training sessions and business meetings, including air and overnight travel, as required.

Nice To Haves

A minimum of 2 years of college is preferred.
Specialty retail or jewelry experience is preferred.
Diamond Council of America (DCA) certification is preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team-member development goals.
Communicate performance expectations, company strategy, corporate initiatives, and plans to store staff.
Coach and develop staff to represent the brand consistently and execute store visuals and marketing.
Ensure exceptional customer experiences through training, outreach, communication, follow-up, and clear expectations; empower staff to resolve customer issues within established parameters.
Compile and follow up on customer requests.
Attain company sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Observe store operations, review and analyze reports, identify trends and root causes, and develop plans to address issues and improve results.
Monitor competitors’ marketing, merchandising, payment programs, merchandise, and services, and share relevant information with management.
Implement initiatives to change behaviors and produce results; collaborate with nearby Signet Store Managers on shared objectives and efficient use of resources.
Select, onboard, coach, and develop talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals, communicate performance expectations, and monitor progress and performance.
Maintain open communication with team members and management, encouraging participation and idea sharing.
Maintain accurate team-member data in system records so eligible Total Rewards can be provided.
Promote a respectful, professional, inclusive work atmosphere for team members, guests, and vendors.
Respond promptly and accurately to management directives, merchandise-transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and comply with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Schedule work to meet business needs, including opening and closing shifts, weekdays and weekends, and additional hours during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent, regular scheduled attendance.