Store Manager - Zales - Weberstown Mall
About The Position
The Store Manager leads the day-to-day operations of a single Zales store and reports to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager sets performance expectations, communicates corporate strategies and initiatives, and coaches staff on brand representation, customer interactions, sales, operations, product knowledge, inventory control, and visual merchandising. The role analyzes reports and store performance, identifies trends and operational improvements, develops plans to meet sales goals, and collaborates with other Signet managers in the area. The manager also recruits and develops talent, maintains team-member records, ensures compliance with company policies, and oversees store presentation and operational directives. The work schedule is based on store needs and includes opening and closing shifts, weekdays and weekends. During non-peak periods, managers should aim for five days and 40 hours per week; hours increase during peak selling periods. Regular attendance is essential. The role may require travel to training sessions and business meetings, including air and overnight travel. Base pay is $24.04–$32.60, plus sales commission; final pay is based on experience and qualifications.
Requirements
- At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
- Advanced written and verbal communication skills.
- Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
- Strong interpersonal skills to build effective employee and customer relationships.
- Advanced presentation skills for team-member training and customer presentations.
- Strong problem-solving and conflict-management skills.
- Ability to communicate professionally by email, social media, video conference, telephone, and text.
- Ability to plan and organize tasks to meet deadlines and expectations.
- Ability to work independently without immediate supervision.
- Ability to set priorities, plan to meet goals and expectations, and delegate effectively.
- Ability to understand and thoroughly explain detailed information.
- Reliable and dependable.
- Ability to stand, reach with hands and arms, move between display cases, and handle or feel merchandise; also sit, stoop, bend, kneel, or crouch as needed.
- Ability to lift and/or move up to 10 pounds.
- Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
- Ability to work weekends, evenings, holidays, and extended hours; travel to training sessions and business meetings, including air and overnight travel, may be required.
Nice To Haves
- At least 2 years of college preferred.
- Specialty retail or jewelry experience preferred.
- Diamond Council of America (DCA) certification preferred.
- Bilingual skills are a plus.
Responsibilities
- Lead daily store operations to achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development goals.
- Personally sell, lead, and coach team members to deliver exceptional customer experiences and build long-term customer relationships.
- Communicate performance expectations, company strategies, and corporate initiatives; ensure team members understand goals and how to achieve them.
- Train and coach staff on operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
- Recruit, select, onboard, and develop talent; set goals and monitor team-member performance and progress.
- Maintain open communication with team members and management and encourage participation and idea sharing.
- Maintain accurate team-member data in company systems so employees receive eligible Total Rewards.
- Analyze reports and store operations, identify trends and root causes of problems, and develop plans to address opportunities and issues.
- Achieve sales projections and quotas, maximize personal and team sales, and improve profit margins by controlling discounting, expenses, payroll, and repair departments.
- Monitor competitors’ marketing, merchandising, and payment programs and advise management about changing merchandise and service needs or excesses.
- Collaborate with Signet managers in the same mall or nearby area to share information, use resources efficiently, and meet shared objectives.
- Respond promptly and accurately to management directives, merchandise-transfer requests, inventories, and requests for information.
- Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
- Schedule work to meet operating, sales, customer-traffic, store-coverage, coaching, and training needs, including opening and closing shifts.
- Perform additional duties and projects as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
