Client Specialist-Woodland Hills Mall

Knitwell Group•Tulsa, OK

1d•Onsite

About The Position

Talbots is hiring a Client Specialist to build customer relationships and deliver exceptional service in its Woodland Hills Mall store in Tulsa, Oklahoma. The role focuses on prospecting, developing a strong clientele from existing and new customers, and supporting store sales and service goals. The position is regular, part-time, with an open availability requirement of 20–29 hours per week and a flexible schedule that includes evenings, weekends, and holidays. Associates are expected to work cooperatively in a diverse team and represent the Talbots brand professionally.

Requirements

Open availability of 20–29 hours per week.
Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.
Ability to work cooperatively in a diverse work environment.
Excellent written and verbal communication skills and a high level of integrity.
Strong planning and organizational skills to proactively contact clientele with relevant, timely, and meaningful sales outreach.
Professional, assertive, and friendly demeanor, with the ability to make decisions independently.
Technological aptitude to navigate POS, computer, iPad, and handheld systems.
Ability to climb ladders, move around regularly, and stand for extended periods.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 lbs.

Nice To Haves

Passion for selling and organized, thoughtful approaches to driving new store traffic.
Ambition and passion for achieving individual and team goals.
Interest in creating, building, and cultivating customer and community relationships, with a focus on prospecting and establishing a strong clientele.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and build enduring internal and external relationships.
Use service enhancers, including Concierge, to build strong customer relationships.
Achieve sales and service metrics in areas such as clientelling and outreach, appointment setting, and Talbots Classic Awards.
Plan and prioritize tasks and responsibilities to meet customer and business needs.
Understand customer needs and wants through intentional conversation.
Share current products and fashion trends to help customers build wardrobes, feel inspired, and trust the brand.
Participate in community and store activities and events that promote the Talbots brand.
Professionally represent the brand image.