Store Manager

Walgreens • Milwaukee, WI

13d • $56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store and works to improve sales, profitability, and store image through effective merchandising, protection of store assets, team member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial controls, inventory, merchandising, compliance, and the performance and development of store employees. The manager also analyzes store, pharmacy, and clinic performance and works with district, corporate, pharmacy, and clinic leaders to support business goals and community engagement.

The position requires a bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience. The manager must meet applicable state pharmacy technician, pharmacy assistant, or pharmacist licensing requirements within the stated timeframe and be willing to work a flexible schedule, including extended days, evenings, and weekends. The salary range is $56,500–$125,000; the offered salary depends on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

• Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
• Licensed pharmacy technician as required by state law, or pharmacy assistant in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months from the Store Manager position start date.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.
• Completion of Walgreens School of Operations within six months in the Store Manager position.
• Obtain pharmacy technician registration or licensure as required by state law; pursue PTCB or ExCPT certification when required by the state.

Nice To Haves

• Bachelor’s degree.
• PTCB or ExCPT Certification.
• Three years of retail management experience, including supervising others, managing work, and assigning work.
• Licensed pharmacy technician as required by state law, or pharmacy assistant in Washington state, or licensed RPh.

Responsibilities

• Monitor and analyze customer service, coach team members, develop improvement plans, assist customers and clinic patients, and resolve complaints and special needs.
• Supervise store and pharmacy operations, including opening and closing, shift changes, task delegation, and team member scheduling.
• Oversee store money, register counts, bank withdrawals, armored-car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
• Plan and implement merchandising sets, resets, revisions, displays, promotional spaces, pricing, signs, and seasonal promotions.
• Analyze inventory trends and oversee ordering, stocking, inventory levels, returns, transfers, and liquidation to help prevent shortages and overstock.
• Ensure execution of District Manager operational feedback and organize store staffing, work assignments, and delegation.
• Maintain clean and presentable store and grounds; manage repairs and maintenance; and respond to emergencies.
• Ensure store operations comply with applicable laws and regulations, including those governing alcohol, tobacco, fresh food, and pharmacy products.
• Ensure staff know the store’s computer and technology systems and software, and contact IT support to resolve system problems.
• Follow company policies and procedures, maintain respectful coworker relationships, and complete special assignments and other tasks.
• Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
• Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs for discussion with district management.
• Review asset protection data and implement plans to reduce loss.
• Analyze pharmacy performance and work with the pharmacy manager to improve results, providing busy-period support, including pharmacy technician duties when necessary and legally permitted.
• Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
• Identify sales opportunities and manage inventory in anticipation of fast-selling items and seasonal changes.
• Manage team member performance, career progression, goals, feedback, recognition, and performance plans; make hiring, promotion, and termination decisions.
• Ensure timely completion of required training, coach team members, address and discipline employee issues, and engage Employee Relations and Human Resources when appropriate.
• Monitor and approve team member compensation; promote teamwork and motivation; ensure fair treatment and compliance with company policies and employment laws.
• Communicate regularly with team members through individual discussions and group meetings, solicit input, answer questions, and support open communication.
• Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans from the District Manager.
• Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
• Pursue self-development by monitoring performance, setting personal standards, learning about retail, management, and pharmacy, and seeking best practices.
• Serve as a communication liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
• Conduct community outreach and assist the District Manager with planning and attending community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager