Store Manager - Zales - Cross County Shopping Center

Signet Jewelers•Yonkers, NY

1d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Zales store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that supports diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations and corporate initiatives, develops staff, and ensures consistent brand representation in customer interactions, store visuals, and marketing. The manager champions exceptional customer service, addresses customer requests and issues, analyzes store performance and operational reports, identifies opportunities, and develops plans to achieve sales and business goals. The role also involves hiring and developing talent, onboarding and coaching team members, monitoring performance, maintaining accurate team-member records, and cultivating a respectful, inclusive workplace. The Store Manager ensures compliance with company policies, maintains store cleanliness, responds to management directives and operational requests, and controls discounting, expenses, payroll, and repair departments to improve margins. The schedule is designed around store operations, sales requirements, customer traffic, coverage, and team coaching, and includes opening and closing shifts. Managers should aim for five days and 40 hours per week during non-peak periods; hours increase during peak selling periods. Weekends, evenings, holidays, and extended hours are regularly included. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines and expectations, and work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to meet the physical demands of the role, including standing, reaching, moving between display cases, handling merchandise, and lifting or moving up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, including air and overnight travel, as required.

Nice To Haves

At least 2 years of college.
Specialty retail or jewelry experience.
Diamond Council of America (DCA) certification.
Bilingual skills.

Responsibilities

Lead day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team-development goals.
Personally sell, lead, and coach team members to create a People First environment and deliver a best-in-class customer experience.
Communicate performance expectations, company strategy, and corporate initiatives; ensure team members understand goals and how to achieve them.
Train and coach the team to represent the brand consistently in customer interactions, store visuals, and marketing execution.
Ensure team members and the Store Manager deliver exceptional customer experiences through training, outreach, communication, follow-up, and clear expectations.
Empower team members to resolve customer issues within established parameters; compile and follow up on customer requests.
Attain sales projections and quotas, develop strategies to maximize personal and team sales, and control discounting and expenses to improve profit margins.
Observe store operations, analyze reports, identify trends and root causes, and develop plans to address opportunities and operational issues.
Keep management informed about competitors’ marketing, merchandising, and payment programs, as well as changing merchandise and service needs or excesses.
Collaborate with Signet Store Managers in the same mall or vicinity to share information, use resources efficiently, and achieve shared objectives.
Select, onboard, develop, and coach talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals, communicate performance expectations, monitor progress, and maintain open communication with team members and management.
Maintain accurate team-member data in system records so team members receive eligible Total Rewards.
Establish a positive, professional, respectful, and inclusive work environment for team members, guests, and vendors.
Respond promptly and accurately to management directives and requests involving merchandise transfers, inventories, and information.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Control payroll and repair departments and perform additional duties and projects as assigned.
Work a schedule that supports store operations and coverage, including opening and closing shifts, weekdays and weekends, and increased hours during peak selling periods.
Maintain consistent, regular scheduled attendance.