Store Manager - Valley Fair Mall
About The Position
The Store Manager is responsible for the store’s daily operations and performance, ensuring efficient workflows, high-quality products, excellent guest experiences, and compliance with company policies, legal requirements, and risk and compliance structures. The manager leads, develops, and retains an engaged team, ensuring operational requirements are followed and guests become returning customers. The role is accountable for the store’s cost budget, sales targets, and EBITDA. It oversees recruitment and onboarding, team development and engagement, guest experience, operational standards and compliance, workforce and shift planning, inventory management, and financial performance.
Requirements
- At least 4 years of leadership experience in a fast-paced, high-volume food and beverage, quick-service restaurant, or hospitality environment.
- Direct P&L ownership and a proven track record managing a cost budget, meeting sales targets, and driving EBITDA at a single-unit or store level.
- Experience leading and developing teams and driving performance, accountability, and engagement.
- Strong interpersonal and communication skills, including the ability to build trust, resolve conflicts, and foster a collaborative team culture.
- Passion for people leadership and a genuine commitment to coaching, mentoring, and developing team members.
Responsibilities
- Lead, inspire, and develop team members in alignment with company virtues and operational principles.
- Model company values and foster a positive, high-performance culture with clear expectations and accountability.
- Manage recruitment, interviewing, hiring, pre-boarding, and onboarding.
- Position team members to meet operational needs and maintain a future talent pipeline.
- Develop and motivate team members through development plans and continuous feedback.
- Facilitate in-store training sessions and regular team meetings.
- Drive employee engagement initiatives and meet or exceed benchmark engagement scores.
- Champion a guest-first mindset, build local community relationships, and drive guest loyalty and satisfaction.
- Maintain a safe, secure, and healthy workplace by enforcing hygiene, health, and safety standards.
- Ensure compliance with brand standards and local regulatory requirements and uphold operational ratings and performance standards.
- Develop shift plans based on seasonality, local events, and store traffic patterns.
- Ensure efficient workflows and compliance with contractual working hours, union agreements, and local labor laws.
- Manage inventory, including stock counting and ordering, and optimize inventory to reduce waste and meet monthly waste targets.
- Drive sales growth and store performance, optimize EBITDA, achieve KPI targets, and monitor financial results.
- Implement corrective actions when needed to improve financial performance.
Benefits
- Compensation of $90,000–$105,000 plus bonuses.
- Employee discounts and special offers.
- Medical, dental, and vision insurance.
- 401(k) program.
- Paid vacation, sick leave, and holidays.
- Structured leadership training, educational support, and development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
