Store Manager: Valley Fair

ThirdLove•San Jose, CA

1d•$72,000 - $75,000•Onsite

About The Position

Thirdlove is seeking an innovative and engaging Store Manager to help launch its new store in Valley Fair. The Store Manager builds and mentors a dynamic team, fosters exceptional customer experiences, and drives sales to achieve business goals while embodying Thirdlove’s values and maintaining operational excellence and a welcoming store environment. The role leads recruiting, training, team culture, sales and client engagement, store operations, activations, scheduling, payroll, customer experience, and performance management. The manager delivers personalized fittings and shopping experiences, oversees store standards and inventory, and partners with headquarters on marketing initiatives and events. The role requires working at least 40 hours per week, with varied hours and days—including days, nights, weekends, holidays, and special events—to meet business needs.

Requirements

At least 3 years of direct retail management experience.
At least 5 years of customer service and/or retail experience; experience in a similar category is preferred.
Must be at least 18 years of age.
Experience with bra fitting and fit guidance, or willingness to learn.
Ability to accomplish multiple tasks in a fast-paced environment while serving customers and managing the team.
Strong communication skills and ability to lead by example in a client-facing environment.
Ability to create a safe, body-positive, and supportive fitting-room environment while respecting client privacy.
Passion for Thirdlove’s mission of body positivity, inclusive sizing, and confidence through comfort.
Ability to use a ladder, lift up to 50 lbs, and maintain an active floor presence, including standing and walking for extended periods.
Ability and willingness to learn and leverage new technologies, systems, and apps.
Ability to work at least 40 hours per week and varied days and hours, including nights, weekends, holidays, and special events.

Nice To Haves

Background in a similar retail category.
Experience with Shopify, Incite, Google Workspace, and Endear.

Responsibilities

Recruit, train, and mentor store staff, and create a positive and productive team culture.
Inspire the team to create memorable in-store experiences and a positive environment.
Collaborate with HR to recruit talent for store positions, including conducting interviews.
Operate independently and address guest issues and operational concerns effectively under pressure.
Develop and execute action plans to drive sales, increase client engagement, and meet KPIs such as conversion, ATV, and UPT.
Oversee store operations and standards, including cleanliness, fittings and client service, visual merchandising, inventory management, tagging, receiving, shipment processing, and opening and closing procedures.
Curate and execute in-store activations, activities, and events to drive traffic and engagement, and support new store openings as needed.
Use technology and business systems to improve operational efficiency and support store performance.
Build and manage team schedules and payroll while ensuring business needs are met.
Work varied hours and days, including days, nights, weekends, holidays, and special events; work at least 40 hours per week.
Deliver a warm, welcoming, and personalized fitting and shopping experience in line with the Retail Excellence Model.
Conduct fit consultations and provide product education to maximize KPIs and conversion through proactive, client-centric behaviors.
Maintain a strong floor presence and provide exceptional customer service and product knowledge to support clienteling and brand advocacy.
Set and track team goals, ensuring tasks are completed on time and to a high standard.
Partner with headquarters to plan and execute marketing initiatives and in-store events that drive traffic, customer engagement, and sales growth.
Coach employees to handle returns, address complaints, and resolve minor floor issues calmly.