Assistant Store Manager, Valley Fair (New Store Opening)

FIGS•Santa Clara, CA

7d•Onsite

About The Position

FIGS is seeking an experienced retail assistant store manager to support the opening and operation of its Valley Fair Mall store. The role assists the store manager with retail operations and the development and management of sales associates. The assistant store manager helps represent the FIGS brand, drive business through strong management and customer experiences, and collaborate with the leadership team to meet and exceed goals. The position includes leading the team on the sales floor at least four days per week, coaching and training employees, supporting visual merchandising and store standards, managing sales goals, and assisting with operational tasks such as inventory handling, expense tracking, and reviewing financial statements. Employees are expected to be available during Black Friday and the specified holiday-season period.

Requirements

At least 5 years of retail experience.
At least 2 years managing high-volume retail.
Action-oriented and driven to achieve results.
Ability to motivate others and build effective teams.
Skilled at mediating and negotiating to resolve conflict.
Strong oral and written communication skills.
Comfortable working in a fast-paced, changing environment.
Embodies the FIGS brand ethos.
Knows how to have fun and boost positive vibes.

Responsibilities

Represent the FIGS brand and mission consistently.
Participate in visual merchandising and coach the team on store standards.
Support execution of innovative projects on tight deadlines.
Communicate inventory and product performance needs to the store manager weekly.
Lead the team by example on the sales floor at least four days per week, providing feedback and in-the-moment coaching.
Educate and train the team to deliver an excellent customer experience.
Manage and maintain store sales goals.
Unpack inventory boxes as required; boxes can weigh 5–30 pounds.
Accurately track hours and expenses and review P&L/income statements for accuracy.
Ensure safety and security procedures are followed and communicate potential issues.
Assist the store manager with retail operations and the development and management of sales associates.
Be available to work Black Friday and during the stated holiday-season period.

Benefits

Eligible to participate in the annual bonus program.
Comprehensive benefits and perks package focused on well-being.
Premium medical, dental, and vision coverage.
Full access to wellness services through Breethe and Classpass.
100% FIGS-sponsored life insurance and disability insurance.
401(k) program with company match up to the first 6% of the employee's contribution.
Generous paid time off; salaried team members receive flexible vacation.
Parental leave, new parent care meals, and a transition back to work for primary caregivers.
Personalized 50% discount on FIGS products and a separate code for family and friends to receive 25% off site-wide.
Access to FIGS Vet and discounted pet insurance.