Store Manager: Valley Fair

ThirdLove•San Jose, CA

13h•$72,000 - $75,000

About The Position

ThirdLove is seeking an innovative and engaging Store Manager to launch and lead its new Valley Fair store. The role builds and mentors a dynamic team, creates exceptional customer experiences, drives sales toward business goals, and embodies ThirdLove’s values while maintaining operational excellence and a welcoming store environment. The Store Manager leads daily execution, recruiting, training, team development, sales and client engagement, store operations, activations, scheduling, payroll, and performance management. They deliver personalized fitting and shopping experiences, conduct fit consultations and product education, maintain a strong floor presence, and partner with headquarters on marketing initiatives and in-store events. The position requires at least 40 hours per week and flexibility to work varied days and hours, including nights, weekends, holidays, and special events.

Requirements

At least 3 years of direct retail management experience.
At least 5 years of customer service and/or retail experience.
Must be at least 18 years of age.
Experience with bra fitting and fit guidance, or willingness to learn.
Ability to accomplish multiple tasks in a fast-paced environment while serving customers and managing the team.
Strong communication skills and ability to lead by example in a client-facing environment.
Ability to create a safe, body-positive, and supportive fitting-room environment while respecting client privacy.
Passion for ThirdLove’s mission of body positivity, inclusive sizing, and confidence through comfort.
Ability to coach employees to handle returns, address complaints, and calmly resolve minor floor issues.
Ability to use a ladder, lift up to 50 lbs, and maintain an active floor presence, including standing and walking for extended periods.
Ability to learn and use new technologies, systems, and apps.
Ability to work at least 40 hours per week and varied days and hours, including nights, weekends, holidays, and special events.

Nice To Haves

Background in a similar category.
Experience with Shopify, Incite, Google Workspace, and Endear.

Responsibilities

Recruit, train, and mentor store staff, fostering a positive and productive team culture.
Inspire the team to create memorable in-store experiences and a positive environment.
Collaborate with HR to recruit talent for store positions, including conducting interviews.
Address guest issues and operational concerns while working independently and under pressure.
Develop and execute action plans to drive sales, client engagement, and KPIs such as conversion, ATV, and UPT.
Oversee store cleanliness, fitting and client service, visual merchandising, inventory management, tagging, receiving, shipment processing, and opening and closing procedures.
Curate and execute in-store activations, activities, and events to increase store traffic and engagement, and support new store openings as needed.
Use technology and business systems to improve operational efficiency and store performance.
Create and manage team schedules and payroll while meeting business needs.
Work varied hours and days, including days, nights, weekends, holidays, and special events.
Deliver a warm, welcoming, and personalized fitting and shopping experience in line with the Retail Excellence Model.
Conduct fit consultations and provide product education to support KPIs and conversion through proactive, client-centric behaviors.
Maintain a strong floor presence and provide exceptional customer service and product knowledge to support clienteling and brand advocacy.
Set and track team goals and ensure tasks are completed on time and to a high standard.
Partner with headquarters to plan and execute marketing initiatives and in-store events that drive traffic, engagement, and sales.