Store Manager - Brentwood Place

sephora.com•Nashville, TN

1d•$76,100 - $88,500•Onsite

About The Position

The Store Manager leads the Brentwood Place Sephora store, serving as the heartbeat of the store and inspiring its team, clients, and community. This role oversees daily store operations and leads the team to deliver an elevated client experience, drive sales and profitability, and achieve business goals in a high-volume retail environment. The Store Manager sets strategic direction, builds an inclusive store culture, recruits and develops talent, and balances operational excellence with business growth. The position is performed on-site at 330 Franklin Rd, Nashville, TN 37027. Availability is required for evenings, weekends, and holidays. Physical requirements include lifting and carrying up to 50 pounds; bending and stretching to stock shelves; standing and walking the sales floor for an entire shift; working in a fragrance-filled environment; and handling and applying products to clients, with or without accommodation.

Requirements

Demonstrated success as a Store Manager in high-volume, complex retail or hospitality environments.
Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve ambitious targets.
Strong ability to recruit, inspire, and develop talent and foster an energetic, collaborative atmosphere.
Exceptional communication and interpersonal skills, including the ability to build trust with teams and senior leadership, manage conflict, facilitate complex discussions, and ensure alignment.
Passion for developing others through mentorship, real-time coaching, feedback, and a culture of learning and accountability.
Experience creating personalized client experiences that build loyalty and satisfaction while balancing operations with business growth.
Availability to work evenings, weekends, and holidays.
Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for the entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.

Responsibilities

Oversee daily store operations to provide a seamless, elevated client experience and drive sales and profitability.
Lead, coach, inspire, and empower a diverse team, fostering growth, accountability, and achievement of performance goals.
Attract, recruit, and onboard talent to build an inclusive team that reflects Sephora’s values and delivers signature service.
Conduct performance appraisals and provide real-time, actionable feedback and mentorship.
Promote continuous learning through coaching, open dialogue, and resources for associates and leaders.
Deliver outstanding client service, resolve concerns, and drive engagement through loyalty programs and personalized experiences.
Maintain an inspiring, immaculate store environment and ensure compliance with policies, procedures, and brand guidelines.
Optimize inventory and staffing resources and adapt to changing priorities and business opportunities.
Set strategic direction, champion store culture, and execute business plans to achieve store targets.

Benefits

Medical, dental, and vision coverage for employees and dependents.
Company-paid disability and life insurance.
401(k) with a 4% company match.
Flexible spending account and health savings account programs.
Student Debt Retirement plan, through which qualifying student loan payments can earn the Sephora 401(k) match.
Paid vacation time off, paid sick time off, and protected leave.
Training, tuition reimbursement, and leadership development.
30% discount on merchandise and services, opportunities for free products or gratis, and flash sale discounts on LVMH brand products.
Free mental health and financial coaching resources with 24/7 access.
Volunteer and donation matching.
Potential eligibility to earn bonuses.