Studio Manager, Brentwood
About The Position
SoulCycle is seeking a Studio Manager to contribute to company growth by efficiently managing a studio and leading its team. The ideal candidate is passionate about the SoulCycle culture and brand, has strong interpersonal skills and business acumen, and can creatively solve problems and learn on the fly. The Studio Manager embodies integrity, confidence, boldness, and strategic thinking, and is ultimately responsible for the success and health of the studio business. The responsibilities listed are representative rather than comprehensive, and other duties may be assigned.
Requirements
- Superior customer service and hospitality skills.
- Highly organized, with the ability to prioritize multiple tasks with tight deadlines.
- Strong communication skills with team members, clients, and senior management.
- Ability to work flexible or non-traditional hours, including weekends and some holidays.
- Personal passion for fitness and/or the SoulCycle brand.
Responsibilities
- Foster SoulCycle community and culture in the studio and create an environment where the team enjoys coming to work.
- Provide exceptional hospitality to riders and staff, inspire high hospitality standards, and uphold company core values.
- Build relationships with instructors and the local community, and acknowledge team achievements.
- Develop holistic business plans covering ridership and retail goals.
- Analyze and manage studio profit and loss statements.
- Identify and execute corporate partnership and community impact opportunities.
- Ensure company-wide initiatives are implemented in the studio.
- Develop and execute new-rider acquisition and retention plans alongside a marketing partner.
- Identify team strengths and development opportunities and proactively address hiring needs.
- Provide timely feedback and coaching to team members.
- Oversee onboarding, training, and development for new Assistant Studio Managers and part-time hires.
- Identify and develop high-potential employees.
- Coach the team on time management and prioritization to meet deadlines.
- Maintain expertise in studio-specific and company-wide operational procedures and policies.
- Help the studio and team transition to new processes and ways of working, embracing and managing change.
- Manage conflict in high-pressure situations and use a solution-oriented approach within company standards.
- Proactively identify and address difficult situations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
