Studio Manager, Brentwood
About The Position
SoulCycle is seeking a Studio Manager to support company growth by managing a studio and leading its team. The role calls for someone passionate about SoulCycle’s culture and brand, with strong interpersonal skills and business acumen, creative problem-solving abilities, and the capacity to learn quickly. The Studio Manager is expected to demonstrate integrity, confidence, and strategic leadership, and to take ownership of the success and health of the studio’s business. The Studio Manager fosters the SoulCycle community and culture, creates a positive workplace, and ensures exceptional hospitality for riders and staff. They develop business plans, manage studio financial performance, support corporate partnerships and community impact, and execute company initiatives. They also oversee hiring, coaching, onboarding, training, and employee development; guide the team through operational changes; and address conflict and other challenges in a solution-oriented way.
Requirements
- Superior customer service and hospitality skills.
- Strong organizational skills and the ability to prioritize multiple tasks with tight deadlines.
- Ability to communicate clearly with team members, clients, and senior management.
- Ability to work flexible, non-traditional hours, including weekends and some holidays.
- Personal passion for fitness and/or the SoulCycle brand.
Responsibilities
- Foster the SoulCycle community and culture within the studio.
- Create a positive studio environment where the team enjoys coming to work.
- Provide exceptional hospitality to riders and staff, and inspire the team to uphold high hospitality standards and company values.
- Build and foster relationships with instructors and the local community.
- Recognize team accomplishments and express gratitude.
- Develop business plans that encompass ridership and retail goals.
- Analyze and manage studio profit and loss statements.
- Identify and execute opportunities involving corporate partnerships and community impact.
- Ensure company-wide initiatives are carried out in the studio.
- Develop and execute new-rider acquisition and retention plans with a marketing partner.
- Identify team strengths and opportunities, and proactively address hiring needs.
- Provide timely feedback and coaching to team members.
- Oversee onboarding, training, and development of new assistant studio managers and part-time hires.
- Identify and develop high-potential employees.
- Coach the team on time management and task prioritization to meet deadlines.
- Maintain expertise in studio-specific and company-wide operational procedures and policies.
- Guide the team and studio through new ways of working and processes.
- Embrace and manage change within the studio and team.
- Manage conflict confidently in high-pressure situations.
- Apply a solution-oriented approach and execute within company standards.
- Identify and address difficult situations proactively.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
