Studio Manager, Brentwood
About The Position
SoulCycle is seeking a Studio Manager to contribute to company growth by efficiently managing a studio and leading its team. The role calls for a passion for SoulCycle’s culture and brand, strong interpersonal skills and business acumen, creative problem-solving, and the ability to learn on the fly. The Studio Manager is expected to act with integrity and confidence, serve as a role model, think strategically, and take ownership of the success and health of the studio business. The responsibilities listed are representative rather than comprehensive, and other duties may be assigned.
Requirements
- Superior customer service and hospitality skills.
- Highly organized, with the ability to prioritize multiple tasks with tight deadlines.
- Strong communication skills with team members, clients, and senior management.
- Ability to work flexible or non-traditional hours, including weekends and some holidays.
- Personal passion for fitness and/or the SoulCycle brand.
Responsibilities
- Foster the SoulCycle community and culture in the studio, and create an environment where the team enjoys coming to work.
- Provide exceptional hospitality to riders and staff, and inspire the team to uphold high hospitality standards and company core values.
- Build relationships with instructors and the local community, recognize team achievements, and show gratitude.
- Develop business plans that address ridership and retail goals; analyze and manage studio profit and loss statements.
- Identify and execute opportunities involving corporate partnerships and community impact.
- Ensure company-wide initiatives are carried out in the studio.
- Develop and execute rider acquisition and retention plans with a marketing partner.
- Identify team strengths and development needs, proactively address hiring needs, and provide timely feedback and coaching.
- Oversee onboarding, training, and development of new assistant studio managers and part-time hires.
- Identify and develop high-potential employees, and coach the team on time management and task prioritization so deadlines are met.
- Maintain expertise in studio-specific and company-wide operational procedures and policies.
- Guide the team and studio through new ways of working and processes, and embrace and manage change.
- Manage conflict in high-pressure situations, find solutions within company standards, and proactively address difficult situations.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
