Store Manager (Store 5222)

GameStop•Gilbert, AZ

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of employees who interact with guests. Using GameStop’s buy, sell, trade, and reservation business model and Circle of Life, the Store Manager develops and promotes a sales culture by providing individualized solutions, outstanding guest service, and a supportive store environment to meet or exceed sales and profit goals. The role ensures products are easy to see and buy, shares product and gaming knowledge, maintains a clean and organized shopping environment, and grows guest loyalty and repeat business. The Store Manager supervises retail staff, with staffing needs varying by store size, location, and expected sales volume, and manages and leads in a multiunit capacity. The Store Manager recruits, hires, trains, schedules, supervises, and develops associates; implements store initiatives; oversees guest service, merchandising, inventory, loss prevention, cash handling, payroll, and administrative operations; and ensures the store is safe, organized, and compliant with company policies. The position requires 40 hours per week and flexibility to work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime. Physical duties include standing and moving throughout the store for up to 12 hours per day, and lifting merchandise weighing up to 30 pounds.

Requirements

Proof of identity and eligibility to legally work in the United States.
At least 18 years of age.
High school diploma or equivalent.
At least 1 year of retail management experience.
Outgoing and welcoming personality with strong people skills and the ability to provide genuine, individualized assistance to guests.
Clear verbal and written communication and listening skills in English, in person and by phone.
Ability to work independently and lead a team, complete tasks on time, and meet leadership expectations for attendance, appearance, safety, and respectful conduct.
Ability to operate a POS computer system; perform basic arithmetic and alphabetizing; complete paperwork; follow and communicate written, oral, or diagrammed instructions; and execute financial tasks according to company policy.
Ability to achieve objectives and lead in a fast-paced, changing environment; manage pressure and stressful situations; solve problems; and exercise good judgment.
Reliability and trustworthiness; ability to work alone.
Ability to work 40 hours per week and work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Ability to stand and move throughout the store unassisted for up to 12 hours per day; bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise weighing up to 30 pounds from ground level to at least 4 feet.
For positions in stores located on military bases, ability to possess or acquire during onboarding a working understanding of military ranks and related insignia.

Nice To Haves

Associate’s degree or accredited bachelor’s degree emphasizing business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.

Responsibilities

Lead store operations and manage in a multiunit capacity.
Provide and model best-in-class guest service, including greeting guests, addressing questions and concerns, assisting with gaming needs, explaining promotions, recommending products, applying selling behaviors, and thanking guests.
Support the total shopping environment, including visual and operational elements, sales initiatives, and guest relationships.
Process purchases and returns accurately using the Point-of-Sale (POS) system, and respond promptly and professionally to guest phone calls and in-person inquiries.
Promote GameStop guest benefits, including reservations, trade-ins, and the Pro Rewards loyalty program.
Recruit, interview, hire, assess, develop, and retain associates; ensure associates complete onboarding and required training before independently opening or closing a shift.
Communicate with store associates and the District Manager to implement company initiatives, set guest service expectations, and train associates on their job responsibilities and company procedures.
Supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers; schedule staff according to guidelines and account for required breaks and meals.
Manage staffing levels, approve payroll, enter paid time off, make time edits, and ensure associates are paid for all time worked.
Provide timely recognition and performance feedback, and enter written feedback for associates in Workday or the HR service management system.
Maintain clean, organized, and properly merchandised store areas, including restrooms, and ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Conduct inventory counts, stock and restock merchandise, and keep sales-floor products represented, organized, and alphabetized.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, required bank deposits, and appropriate inspection of associates’ belongings at closing or shift end.
Lead the store team in meeting sales, profit, and shrink goals, and complete administrative and operational duties required to achieve them.
Count, balance, and reconcile daily transactions; complete closeout paperwork and deposit slips; maintain sufficient cash and change; and make bank deposits according to guidelines.
Verify shipments, record discrepancies, conduct merchandise counts, and communicate inventory discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are correctly labeled and include packing lists.
Monitor associate and guest safety, address hazards promptly, and report injuries according to company guidelines.
Maintain organized store records and files and ensure manuals are current.
For stores on military bases, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.