Store Manager

Sleep Number•Union Gap, WA

14d

About The Position

Sleep Number is hiring a Store Manager to lead retail sales and store operations while delivering a world-class customer experience. The manager uses the company’s sales process to understand customers’ sleep needs and guide them toward products suited to those needs, while building lasting relationships with customers and team members. The role leads recruiting, management, training, sales, and store operations. It includes communicating product features, promotions, and procedures; following up with customers; coaching employees; and using company programs and tools to build local awareness and store traffic. The Store Manager is accountable for team effectiveness, policy compliance, productivity, and consistently meeting or exceeding sales goals. The position offers a base rate of $22 per hour plus uncapped commission and bonus potential. Most team members earn $80,000–$90,000 annually, though actual earnings vary and are not guaranteed. Typical retail hours include evenings and weekends, and the schedule is flexible.

Requirements

At least 3 years of proven sales management or team leadership experience, with a track record of meeting and exceeding goals; preferably in a high-end or specialty environment.
Prior success recruiting, training, engaging, and retaining top talent.
Ability to use technology for store operations and sales presentations, such as POS systems and iPads.
Ability to lead by example in a fast-paced, growth-oriented work environment and commitment to continuous improvement.
Motivation to work under a pay-for-performance compensation plan.
Ability to work a flexible schedule, including typical retail evening and weekend hours.
Authorization to work in the United States and English language proficiency.
Minimum high school diploma or equivalent.

Nice To Haves

Experience in a high-end or specialty sales environment.
Technology engagement and early adoption.
Second-language skills.
Education or training beyond a high school diploma or equivalent.

Responsibilities

Ensure a world-class customer experience.
Use the sales process to discover customers’ sleep needs and guide them through Sleep Number product selections.
Build relationships with customers and team members.
Communicate product features and benefits, promotional information, and store procedures.
Provide timely and relevant customer follow-up and employee coaching.
Lead store operations, recruiting, management, training, and sales functions.
Ensure productivity, compliance with company policies, and team effectiveness.
Use company programs and tools to build local market awareness and drive store traffic.
Hold self and the team accountable for becoming successful Sleep Experts and consistently exceeding sales goals.