Store Manager

Shell (Triumph Energy Corporation)•Springfield, OH

6d•Onsite

About The Position

The Store Manager is primarily responsible for controlling site operations, including accounting for cash and credit cards, completing daily reporting, managing fuel and store inventory, and balancing daily sales. The role also oversees employee relations, including recruiting and training; motivates and develops employees; analyzes site profitability; and works closely with merchandise vendors. The Store Manager collaborates with site colleagues and other managers to support a team-based approach to operating and controlling the site. The Store Manager is expected to demonstrate proficiency in technical skills, leadership, personal effectiveness, business understanding, and customer responsiveness, and to serve as a model for site personnel. The role requires adaptability, the ability to manage change, and support for company programs, policies, and projects. Performance is evaluated through regular yearly appraisals and shared objectives agreed upon with the supervisor. Special duties may also be assigned with upper management approval.

Requirements

High school diploma or equivalent experience.
Fundamental knowledge of retail marketing; experience or knowledge in petroleum, convenience-store, or fast-food industries is preferred.
Strong administrative, analytical, interpersonal, and leadership skills.
Ability to perform basic arithmetic and to read and write English.
Ability to communicate effectively with customers and co-workers.
Understanding of accounting, finance, marketing, merchandising, and management principles.
Ability to analyze and resolve problems.
Ability to work alone and summon personal assistance during medical emergencies.
Ability to lift and carry merchandise weighing up to approximately 25 pounds.
Ability to frequently bend, stoop, and reach, including reaching above head or shoulder level.
Ability to climb a ladder or step up to reach overhead supplies.
Ability to stand for periods of up to eight hours.
Ability to perform maintenance duties such as cleaning windows, mopping floors, painting, cleaning the lot, and cleaning restrooms.
Ability to assist customers at the fuel island, including providing full service to customers with disabilities.
Ability to operate safety equipment such as an emergency cut-off switch and fire extinguisher.
Ability to operate store equipment, including a cash register, adding machine, telephone, coffee dispenser, and fountain machine.
Must be on call 24 hours for site operations.

Nice To Haves

Fundamental knowledge of retail marketing, preferably in the petroleum, convenience-store, or fast-food industries.

Responsibilities

Account for site funds, complete weekly armored-car removals, maintain and balance the store bank, and assist with daily shift checkout balancing.
Complete payroll accurately and on time; prepare work schedules within the payroll budget and resolve shift-coverage problems.
Count, reconcile, and control store and fuel inventory; investigate shortages, losses, error letters, and out-of-tolerance conditions; maintain appropriate inventory levels.
Enter and submit required back-office information and reports, including daily sales, competitor price surveys, purchases, inventory adjustments, payroll, coupons and gift certificates, lottery reports, and incident reports, according to stated deadlines and company policies.
Notify the corporate office promptly about report discrepancies.
Monitor vendor activity and compliance with check-in policies, and support vendor check-in and stocking.
Keep the back-office information board updated with site targets and projections.
Operate the register and other point-of-sale equipment as needed, and change fuel prices promptly.
Implement company merchandising standards, promotions, and appropriate point-of-sale materials.
Monitor sales, shortages, and manpower targets and work with the Assistant Manager and Customer Service Representative to address issues.
Perform approved self-maintenance, identify maintenance issues, and contact home-office personnel in emergencies.
Lead by example, maintain a positive and goal-oriented approach, resolve conflicts, build the team, and develop employees.
Provide objective performance feedback, accept responsibility, follow through on commitments, and recommend personnel actions such as raises, promotions, development, or termination.
Recruit, interview, test, select, train, cross-train, and develop employees; recognize and reward outstanding Customer Service Representatives.
Work with site team members to maintain safety awareness and assist Customer Service Representatives with routine problem solving.
Resolve customer-service issues within delegated authority, respond promptly to customer needs and complaints, and demonstrate enthusiasm and energy.
Use suggestive selling and work with Customer Service Representatives to meet sales, customer-service, housekeeping, Mystery Shop, responsible alcohol sales, and brand-inspection targets.
Practice the “GUEST” approach and understand guest needs and wants.
Perform maintenance and cleaning duties as necessary, assist customers at the fuel island—including full-service assistance for disabled customers—and operate safety and store equipment.
Be on call 24 hours for site operations and be able to summon personal assistance during medical emergencies.