Store Manager

Safelite • Forest, VA

1d • $80,000

About The Position

The Store Manager leads all retail store operations, with a focus on quality and service to provide customers with a memorable experience. The role provides people leadership and coaching, and oversees cash and expense management, inventory control, loss prevention, safety, and store appearance.

The manager oversees daily store operations and team performance, supports technician training and quality work, and responds to customer complaints and warranty issues. The position also involves working outside in varied weather conditions and meeting physical requirements that include lifting and carrying up to 35 pounds for short periods, working at elevated heights, and standing for extended periods.

Requirements

• High school diploma, GED, or equivalent, or 5–7 years of leadership/supervisory experience; this qualification is listed as preferred.
• Valid state-issued driver’s license.
• At least 3 years of leadership experience, with an innovative approach to incenting performance.
• 3–5 years of experience in retail or service center environments.
• Proficiency with Microsoft Office Suite, web applications, and general office equipment.
• Excellent communication skills, including the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
• Comfort working outside in a variety of weather conditions.
• Present a professional appearance and wear personal protective equipment.
• Ability to lift and carry up to 35 pounds for short periods, work at elevated heights, and remain on one’s feet for extended periods.

Nice To Haves

• Automotive experience preferred.

Responsibilities

• Oversee daily store operations, including opening and closing procedures, work order management, CICO (Check-In, Check-Out) procedures, customer service, staffing and scheduling, inventory management, and proper cash handling.
• Drive team performance to meet or exceed KPIs and company goals, including Net Promoter Score, Time to Serve, job completion, customer conversion, quality metrics, and compliance with federal, state, and local regulations.
• Work with other field leaders to ensure every technician is SafeTech™ certified and, through training, retraining, and coaching, performs quality installations or repairs on every job.
• Guide and positively reinforce proper vehicle and equipment maintenance and required recordkeeping; occasionally collaborate with marketing associates to ensure appropriate materials are displayed.
• Respond quickly to client complaints and warranty issues to provide world-class customer service.
• Perform other duties as assigned.

Benefits

• Competitive weekly pay; yearly salary up to $80,000 and bonus opportunities.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed to be successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED