Store Manager

Five Below•Spokane, WA

14d•Onsite

About The Position

The Store Manager leads the store team and oversees the customer experience, store operations, team development, and sales performance. The role is highly visible on the sales floor, where the manager models selling behaviors, coaches associates in real time, and creates a positive, fun, high-performing culture. The Store Manager manages labor and staffing to meet business needs and budget, maintains operational execution and compliance, and adapts quickly to changing priorities. Success is measured through sales and labor results, customer feedback and satisfaction, Store Scorecard performance, team development and retention, and operational execution and compliance. The position includes structured planning and development activities such as development check-ins, coaching conversations, labor and volume planning, and use of company resources and programs. The role requires a flexible schedule that may include days, evenings, weekends, and holidays, as well as performing the listed physical and operational duties in the store and stockroom.

Requirements

High school graduate or equivalent.
At least 18 years old.
At least 3 years of management experience preferred.
5–10+ years of leadership experience leading teams and delivering results.
Experience managing a store or large department; retail experience is preferred but not required.
Excellent verbal and written communication skills.
Ability to multitask and think creatively.
Ability to maintain composure under pressure.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to lift, push, or pull up to 25 pounds and move merchandise to a height of 5–10 feet.
Ability to remain in a stationary, upright position for 80% of the time.
Ability to perform the essential job functions in compliance with applicable federal, state, and local laws.

Nice To Haves

Promotion from an assistant manager or co-manager role is a significant plus.
Experience in fast-paced, high-volume, or high-complexity store environments.
Retail experience.

Responsibilities

Lead visibly on the sales floor and set the pace and direction for the store.
Coach, develop, provide feedback to, and celebrate team members.
Oversee store operations, including freight flow, store zones, and clear priorities.
Manage labor and flex staffing to match business needs while staying within budget.
Drive sales by modeling selling behaviors and guiding the team in customer service.
Build and maintain a positive, fun, high-performing team culture.
Adapt to changing business needs and priorities.
Act with integrity and take ownership of outcomes.
Plan for success through development check-ins, coaching conversations, and labor and volume planning.
Use Five Below resources and programs to support store performance.
Direct associates and assist customers across the sales floor and stockroom.
Meet goals and standards for sales, labor, customer satisfaction, store scorecard results, team development and retention, and operational execution and compliance.