Automotive Store Manager - Store 1302

Monro Inc.•Melbourne, FL

About The Position

The Store Manager is a salaried role that provides daily leadership to all positions within the store, including General Service Technicians, Technicians, Guest Care Specialists, and the Assistant Store Manager. Reporting to the District Manager, the Store Manager leads the store and teammates, including selecting, coaching, and developing teammates. The role supports Monro’s vision by promoting products and services and delivering quality automotive service and tires to guests. The Store Manager develops sales and technical teammates to provide a consistent five-star guest experience, achieves sales goals, oversees store operations and expenses, and ensures the store is staffed, maintained, and guest-ready. The role also supports service and repair work, manages guest needs and relationships, and ensures compliance with company policies, governmental standards, environmental codes, and safety requirements.

Requirements

High school diploma or equivalent.
Demonstrated leadership experience in a retail or sales environment.
Proven ability to manage, drive, and deliver financial results while controlling costs.
Ability to influence and motivate a team to achieve goals and objectives.
Ability to problem-solve and manage inventory, merchandising, and customer service.
Communication skills to communicate effectively with teammates and guests.
Complete all required Monro training within the provided guidelines and timelines.
Current valid driver’s license and a satisfactory Motor Vehicle Report (MVR).

Responsibilities

Develop sales and technical teammates to deliver a consistent five-star guest experience.
Help develop and implement sales plans; maintain knowledge of services, products, and the automotive industry to achieve sales goals.
Introduce tire and service products to guests to maximize sales, satisfaction, and loyalty.
Train and develop teammates on shop operations and guest services to maintain a productive sales environment.
Direct and oversee technicians, assisting with services and repairs as needed.
Manage recruiting, hiring, training, scheduling, evaluation, performance management, and teammate development to ensure effective staffing.
Control expenses, including payroll, telephone usage, store maintenance and repairs, supplies, utilities, and other controllable costs.
Manage inventory, including pulling tires and parts, unloading deliveries, and stocking inventory.
Audit courtesy inspections performed by teammates.
Maintain the store in excellent condition, in accordance with Monro standards for cleanliness and guest readiness.
Schedule guest appointments and assign teammates according to skill level for efficient and timely service and repairs.
Meet sales goals by informing guests about and recommending tire and service products and promotions.
Address guest needs involving sales, service, complaints, and adjustments.
Build guest relationships to maximize satisfaction, loyalty, and retention.
Help teammates communicate repair and service needs to guests.
Follow company policies and procedures, governmental standards, environmental codes, and ANSI/OSHA standards, and consistently use required safety practices.
Maintain technical knowledge and proficiency by completing required Monro University training courses and modules on time.
Operate, use, and maintain equipment safely in accordance with Monro and manufacturer guidelines, including lifts, welders, and brake lathes.
Perform other duties as assigned and required.