Automotive Store Manager
About The Position
The Automotive Store Manager leads the store team and daily operations while delivering strong customer service and business results. The manager recruits, hires, schedules, coaches, and performance-manages employees; sets priorities and drives key performance indicators; and models excellent service, including helping with estimates, approvals, and difficult customer situations. The role is accountable for sales execution, clear customer recommendations, and follow-through, as well as payroll, inventory, shrink, and budget performance. The manager also oversees safety and environmental compliance, store cleanliness, equipment and vendor coordination, cash and point-of-sale controls, reporting, audits, and adherence to company policies. Success is measured through sales and gross profit growth, margin and repair-order performance, technician productivity and efficiency, compliance, inventory accuracy, safety, and team engagement and retention. The position requires open availability, including weekends, and occasional assistance with shop flow and lifting up to 70 pounds.
Requirements
- At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and P&L ownership.
- Proven sales leadership, including meeting targets, building a pipeline, and improving average repair orders and close rates.
- People leadership skills, including hiring, regular coaching, maintaining standards, and retaining talent.
- Confidence with KPIs, scheduling, inventory, and cash controls.
- Customer-first communication skills, with the ability to build trust through clear explanations and follow-through.
- Valid driver's license.
- Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
- Open availability, including weekends.
Responsibilities
- Recruit, hire, schedule, coach, and performance-manage the store team.
- Set the daily game plan, drive KPIs, celebrate wins, and course-correct when needed.
- Model excellent customer service and assist with estimates, approvals, and difficult customer situations.
- Execute sales playbooks, price confidently, and ensure clear recommendations and customer follow-through.
- Manage the store P&L, including payroll discipline, inventory accuracy, shrink control, and budget adherence.
- Ensure OSHA and EHS compliance and maintain cleanliness; coordinate equipment and vendors.
- Manage cash and POS controls, reporting, audits, and company policy adherence.
- Lead performance against sales, profit, margin, repair-order, technician productivity, inventory, safety, and team-engagement measures.
Benefits
- Medical, dental, and vision insurance.
- Health Savings and Flexible Spending Accounts.
- Supplemental life and short- and long-term disability insurance.
- Employee Assistance Program.
- 401(k) with company match.
- Flexible paid time off.
- Paid holidays.
- Discounts on products and services.
- Employee referral program.
- Paid training and reimbursement for ASE certifications.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
