Automotive Store Manager
About The Position
The Automotive Store Manager leads the store team and oversees sales, customer experience, financial performance, and day-to-day operations. The manager recruits, hires, schedules, coaches, and performance-manages employees; sets goals and drives key performance indicators; and models high-quality customer service, including helping with estimates, approvals, and customer concerns. The role executes sales plans, maintains pricing and recommendation standards, and manages payroll, inventory, shrink, and budgets. It also ensures safety and environmental compliance, store cleanliness, equipment and vendor coordination, cash and point-of-sale controls, reporting, audits, and adherence to company policies. The manager owns results including comparable-sales growth, gross profit, labor and parts margins, repair-order metrics, technician productivity, inventory accuracy, safety and audit scores, and team engagement and retention. The position requires open availability, including weekends, and periodic lifting of up to 70 pounds to assist with shop flow.
Requirements
- At least 2 years of store or service management experience in automotive, or high-volume retail experience with strong service and profit-and-loss ownership.
- Demonstrated sales leadership, including achieving targets, building a pipeline, and improving average repair orders and close rates.
- People leadership experience, including hiring, coaching, maintaining standards, and retaining talent.
- Confidence with key performance indicators, scheduling, inventory, and cash controls.
- Customer-first communication skills, with the ability to build trust through clear explanations and follow-through.
- Valid driver’s license.
- Ability to assist with shop flow, including periodic lifting of up to 70 pounds.
- Open availability, including weekends.
Responsibilities
- Recruit, hire, schedule, coach, and performance-manage the store team.
- Set the store game plan, drive key performance indicators, recognize successes, and adjust course when needed.
- Model excellent customer service and assist with estimates, approvals, and resolving difficult customer situations.
- Execute sales playbooks, price confidently, and ensure clear customer recommendations and follow-through.
- Manage the profit and loss, including payroll discipline, inventory accuracy, shrink control, and budget adherence.
- Ensure OSHA and environmental, health, and safety compliance; maintain cleanliness; and coordinate equipment and vendors.
- Manage cash and point-of-sale controls, reporting, audits, and compliance with company policies.
- Own performance measures including sales growth, gross profit, margins, repair-order results, technician productivity, inventory accuracy, safety, and team engagement and retention.
Benefits
- Medical, dental, and vision insurance.
- Health savings and flexible spending accounts.
- Supplemental life and short- and long-term disability insurance.
- Employee assistance program.
- 401(k) with company match.
- Flexible paid time off.
- Paid holidays.
- Discounts on products and services.
- Employee referral program.
- Paid training and reimbursement for ASE certifications.
- Career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
