Store Manager, Northwoods

Sephora•San Antonio, TX

8d•$78,200 - $95,750•Onsite

About The Position

The Store Manager leads store operations, develops and coaches the team, and elevates the client experience at Sephora’s Northwoods store in San Antonio, Texas. The role oversees daily operations in a dynamic, high-volume environment to drive sales and profitability, maintain an inspiring and immaculate store, and ensure compliance with company policies, procedures, and brand guidelines. The Store Manager recruits and onboards talent, develops a diverse and inclusive team, provides ongoing coaching and feedback, and supports team members’ learning and career growth. The role also resolves client concerns, promotes loyalty and personalized service, and optimizes inventory and staffing resources while adapting to changing business needs. This position is performed on site and requires availability for evenings, weekends, and holidays. Physical demands include lifting and carrying up to 50 pounds, bending and stretching to stock shelves, standing and walking the sales floor for the entire shift, working in a fragrance-filled environment, and handling and applying products to clients, with or without accommodation. The annual base salary range is $78,200 to $95,750, and employees may also be eligible for bonuses.

Requirements

Demonstrated success as a Store Manager in a high-volume, complex retail or hospitality environment.
Ability to set strategic direction, champion store culture, drive store results, and execute business plans to achieve targets.
Strong leadership and business acumen, including the ability to recruit, inspire, and develop talent.
Exceptional communication and interpersonal skills, including the ability to build trust, manage conflict, facilitate complex discussions, and align teams and senior leadership.
Passion for developing others through mentorship, real-time coaching, feedback, and a culture of learning and accountability.
Experience creating personalized client experiences that build loyalty and satisfaction while balancing operations and business growth.
Availability to work evenings, weekends, and holidays.
Ability to lift and carry up to 50 pounds, bend and stretch to stock shelves, stand and walk the sales floor for an entire shift, work in a fragrance-filled environment, and handle and apply products to clients, with or without accommodation.

Responsibilities

Oversee daily store operations to deliver an elevated client experience and drive sales and profitability.
Coach, inspire, and empower a diverse team, fostering growth, accountability, and achievement of performance goals.
Attract, recruit, and onboard talent who embody Sephora’s values and deliver excellent service.
Conduct performance appraisals and provide actionable feedback and mentorship.
Promote continuous learning through coaching, open dialogue, and learning resources.
Deliver outstanding client service, resolve concerns, and encourage engagement through loyalty programs and personalized experiences.
Maintain store presentation and cleanliness, and ensure compliance with policies, procedures, and brand guidelines.
Optimize inventory and staffing resources and adapt to changing priorities and business opportunities.

Benefits

Medical, dental, and vision coverage
Company-paid disability and life insurance
401(k) with a 4% match
Flexible Spending Account and Health Savings Account programs
Student Debt Retirement plan that allows qualifying student loan payments to earn the 401(k) match
Paid vacation time, paid sick time, and protected leave
Training and leadership development
Tuition reimbursement
30% discount on merchandise and services
Opportunities for free products or gratis and flash sale discounts on LVMH brand products
Free mental health and financial coaching resources with 24/7 access
Volunteer and donation matching
Potential eligibility to earn bonuses